United States onlyKellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.
Position Summary:
The HR Program Manager plays a strategic leadership role in shaping and evolving the HR Service Center, which includes the outsourced Call Center, HR Manager, and ER Investigator functions. Working closely with the Director, HR Service Delivery, this role will design and build new programs, workflows, and infrastructure, with a focus on long-term scalability and impact. Key responsibilities include developing standard operating procedures, creating data-driven reporting and analytics frameworks, and driving continuous improvement initiatives.
The Program Manager will lead efforts to transform service delivery by architecting structured processes, establishing best practices, and proactively solving systemic issues through insights and innovation. This role is critical in aligning HR operations with organizational goals, ensuring regulatory compliance, and delivering a consistent, high-quality employee experience. Additionally, the HR Program Manager will lead cross-functional initiatives, support change management, and foster a culture of accountability and excellence.
LOCATION - THIS ROLE IS 100% REMOTE
SALARY - $90-109k
The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.
Responsibilities:
- Design and launch new HR Service Center programs and frameworks from concept to implementation, ensuring alignment with strategic goals and long-term scalability.
- Build and optimize infrastructure for service delivery, including workflows, standard work documentation, and performance tracking systems to ensure consistency and efficiency across all service lines.
- Develop and analyze service delivery metrics to identify trends, drive improvements, and provide actionable insights to HR and business leaders through regular performance reviews.
- Collaborate with People Analytics to ensure HR Service Center data is accurately captured, structured, and reported, enabling data-driven decision-making and compliance tracking.
- Ensure consistent service delivery and policy alignment by partnering with HR Managers, ER Investigators, and Legal/Compliance teams.
- Facilitate training and development programs for HR Service Center staff, supporting onboarding, policy updates, and skill-building initiatives.
- Serve as a strategic liaison across HR functions, ensuring seamless integration and collaboration with Talent Acquisition, Total Rewards, and People Business Partners.
- Drive innovation by identifying gaps in current processes and developing new solutions to enhance employee experience and operational efficiency.
- Strategic Program Design: Proven ability to conceptualize, build, and implement new HR programs and service delivery models from the ground up.
- Project Management: Ability to lead complex initiatives with cross-functional teams, using Project Management tools.
- Builder Mindset: Demonstrates a proactive approach to creating clarity from ambiguity, designing scalable and sustainable HR processes, and leveraging data to drive strategic decisions.
- Process Improvement: Experience creating scalable processes and documentation from a greenfield or highly unstructured environment.
- Stakeholder Engagement: Skilled in building relationships across departments and levels of leadership.
- Innovation & Vision: Ability to think beyond existing structures and envision new ways of delivering HR support that align with organizational goals.
Qualifications:
- 5+ years of HR, operations, or program management experience.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Proficiency in HRIS systems and data reporting tools.
- Bilingual in English and Spanish preferred.
- Demonstrated ability to manage multiple priorities and drive results.
- Prior experience in HR Operations or HR service delivery strongly preferred
Education:
- Bachelor’s Degree in Human Resources or Business;
- Professional designation of PHR, SPHR, is desired, but not required
Full-time Benefits:
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability – Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
