Lead Delivery Support

Kata.ai is an Indonesian Conversational Artificial Intelligence company that offers a chatbot platform for major corporations. The company is seeking a Lead Delivery Support to manage client issue triage, SLA performance, and continuous workflow improvement.

Requirements

• 3–5 years in technical support, customer success engineering, or operations roles
• Hands-on experience managing SLA-driven support operations for B2B / enterprise clients
• Hands-on troubleshooting experience with WhatsApp Business API, chatbot platforms, or conversational AI products
• Track record of producing RCA documentation for production incidents to enterprise clients
• Experience designing shift schedules, on-call rotations, or capacity plans

Benefits

• Flexible working hours
• Learning experience in Conversational AI Industry