Technical Support Engineer (Freelance)

Kata.ai is seeking a Technical Support Engineer to configure WhatsApp Business API, resolve technical issues, and proactively monitor system health. The role requires 0-2 years of experience in Technical Support, Application Support, or System Integration, preferably in a SaaS, AI, or Fintech company.

Requirements

• 0-2 years of experience in Technical Support, Application Support, or System Integration
• Proven experience in managing conversational AI platforms
• Demonstrated experience in setting up and managing WhatsApp Business API accounts
• Hands-on experience using Postman or cURL to test and debug RESTful APIs and Webhooks
• Solid background in log analysis to identify root causes of system failures or message delivery drops
• Experience handling Enterprise-level clients via multi-channel support systems
• Experience in managing financial-technical tasks, such as credit top-ups, or quota management within a platform ecosystem

Benefits

• Flexible work arrangements
• Opportunity to work with a leading Conversational AI company