Pre-sales Tech Specialist

Job Title: Pre-Sales Tech Specialist – Enterprise Billing Solutions

Core Competencies

• Solution Architecture & Design – Ability to translate business challenges into technically sound, scalable solutions.
• Consultative Selling – Skilled in uncovering needs, framing solutions, and influencing decisions.
• Product Demonstration & Storytelling – Expert at showcasing complex capabilities in clear, customer-relevant narratives.
• RFP/RFI Excellence – Strong technical writing skills for competitive, accurate bid responses.
• Industry Knowledge – Deep understanding of telecom, utilities, and enterprise billing market trends.
• Technical Validation – Experience leading PoCs, trials, and performance assessments.
• Cross-functional Collaboration – Proven success working with sales, product, R&D, and delivery teams.
• Competitive Analysis – Ability to benchmark against market rivals and identify differentiators.

Key Responsibilities

1. Technical Sales Engagement

• Lead technical discovery sessions, workshops, and presentations—translating complex product capabilities (billing, mediation, invoicing, collections, subscription management) into clear business value.
• Deliver tailored product demonstrations highlighting features like usage-based billing, dunning, complex rating, and regulatory compliance.
• Act as the trusted technical advisor to prospects throughout the sales cycle, from qualification to closing.
• Support sales strategy for target territories, driving technical engagement to convert opportunities into revenue.

2. Solution Design & Architecture

• Map customer business and technical needs to product capabilities and integration options.
• Collaborate with Product, R&D, and Professional Services to produce high-level solution designs, architecture diagrams, and deployment models (SaaS, on-premise, hybrid).
• Define solution scope, hosting options, maintenance models, and timelines for proposals and Statements of Work.
• Advise on pricing approaches in collaboration with sales and finance teams.

3. Technical Validation & Competitive Positioning

• Design and support Proof-of-Concept (POC) environments to validate integration, performance, and fit with customer systems.
• Address technical objections on scalability, data migration, security, and compliance (e.g., tax/VAT handling).
• Evaluate and communicate competitive positioning, contributing to demo improvements, pricing refinements, and product roadmap inputs.

4. RFP/RFI & Documentation Support

• Lead or contribute to the technical sections of RFP/RFI responses, ensuring accurate and compelling representation of platform and infrastructure capabilities.
• Provide technical content for sales collateral, proposals, and customer success stories.
• Capture and relay customer feature requests to influence product evolution.

5. Relationship & Account Development

• Build and maintain strong relationships with technical and business stakeholders at all levels.
• Support Quarterly Business Reviews (QBRs) with compelling insights and solution value reinforcement.
• Identify upsell/cross-sell opportunities within existing accounts through technical discovery and collaboration with account managers.

Requirements & Qualifications

Experience & Knowledge

• 8+ years in software sales, technical pre-sales, product management, or solution architecture—ideally in telecom, utilities, or enterprise billing solutions.
• Proven experience designing solutions for complex business and technical requirements.
• Strong knowledge of billing systems, usage/rating models, integration patterns, and compliance requirements.
• Familiarity with strategic sales planning and forecasting.
• Proficiency in CRM tools

Interpersonal Skills

• Excellent communication skills—able to present complex technical concepts to business and executive audiences.
• Strong facilitation and collaboration abilities across cross-functional teams.
• Consultative selling mindset with a passion for solving customer challenges.

Education

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.