Senior Customer Support Analyst

Join Kami as a Senior Customer Support Analyst and become an integral member of the team, shaping your own future while contributing to the growth of the company's leading digital classroom platform. As a technical anchor of the frontline team, you'll solve complex technical puzzles, act as a mentor and technical guide, and ensure users receive world-class solutions.

Requirements

• Proven experience in a customer support or technical analyst role within a SaaS or EdTech environment
• Exceptional critical thinking and problem-solving skills
• Advanced technical aptitude and experience with troubleshooting software issues
• Demonstrated ability to mentor or lead others
• Excellent communication skills

Benefits

• Continuous learning and development opportunities
• Free access to Udemy and other learning resources
• Subsidized course fees
• Certifications and conference opportunities