United States onlyWe are seeking a highly organized and customer-focused Billing Operations Specialist to own the end-to-end processing of customer Purchase Orders and invoicing for Kami. This is a critical operational role that sits at the heart of our revenue cycle, ensuring schools and education partners are billed accurately, on time, and in line with their procurement requirements.
Requirements
- Experience in billing, accounts receivable, or order-to-cash roles, ideally within SaaS, EdTech, or high-volume B2B environments.
- Strong understanding of Purchase Order processing, invoicing, and customer payment workflows.
- Confidence working directly with customers, including finance and procurement teams, to resolve issues and ensure timely payment.
- Experience navigating customer portals and financial systems (e.g., Salesforce, SAP, Polaris) with strong attention to detail and data accuracy.
- Knowledge of software provisioning and entitlement management, including the ability to manage product keys and license lifecycles.
- Ability to thrive in cyclical, high-volume periods, staying calm, organized, and solution-focused under pressure.
- A continuous improvement mindset with an interest in process optimization, documentation, and automation.
- Ability to work independently with minimal supervision while following complex oral and written instructions.
- Proficiency in writing, typing, and navigating through different technologies and internal systems.
- Comfortable coordinating temporary or seasonal staff and maintaining quality and consistency during peak workloads.
- A proactive, collaborative, and service-oriented approach with a high capacity for handling confidential company and customer information with discretion.
- Strong moral decision-making skills and accountability for data integrity and customer outcomes.
Benefits
- Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more
United Kingdom only