Hospitality Manager

Reports To: Vice President of Client Experience

Location: Must live in a Texas Major Metro: San Antonio, Dallas, Austin, or Houston

Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a Typical Day Could Look Like

The Hospitality Manager is a strategic leader responsible for developing and executing innovative hospitality initiatives across all multifamily communities, delivering extraordinary service that fuels resident satisfaction, retention, and revenue growth. This role champions the company’s 5% distinction—going beyond expectations through intentional, elevated experiences that engage all five senses and create lasting emotional connections. The ideal candidate brings a hospitality mindset, brand experience, and the ability to activate bold, immersive resident engagement programs with a national footprint.

5% Distinction and Sensory Engagement:

• Elevate resident experience by integrating the five senses—sight, sound, smell, touch, and taste—into community programming, leasing experiences, move-in moments, and amenity activations.
• Develop and scale hospitality moments and service rituals that exceed expectations and foster emotional loyalty.

The Art of Neighboring and Community Partnerships:

• Lead “The Art of Neighboring” initiative, creating meaningful local and national partnerships that support superior and customized resident experiences.
• Strategically align event programming with resident demographics to drive engagement, enhance satisfaction, increase renewals, and positively impact rent per square foot.
• Serve as a connector between communities and local businesses, influencers, and vivid partners to activate each neighborhood uniquely.

Social Media, Influencer Strategy and Content Creation:

• Develop tailored programs alongside Marketing to amplify resident experiences through social media, short-form video, photography, and branded storytelling.
• Create playbooks and toolkits for onsite teams that highlight best practices in resident-driven content, trend engagement, and visual brand consistency.
• Build relationships with micro- and macro-influencers to enhance property visibility and strengthen community brand positioning.

Programming and Customer Insights:

• Create and lead scalable playbooks for food and beverage offerings, amenity activation, wellness programming, and seasonal community events.
• Partner with Marketing to conduct focus groups and resident feedback loops to gather insights and inform future hospitality decisions, programs, and experiences.
• Translate insights into actionable strategies that differentiate the brand and increase customer lifetime value.

Training, Segmentation, and Brand Alignment

• Partner with People Services and Learning and Development to build and deliver hospitality training modules that support service excellence across all levels of the organization.
• Support segmentation strategy by aligning hospitality approaches to specific asset types, customer profiles, and brand identities to drive both operational and experiential success.
• Coach and support onsite teams to ensure consistent delivery of hospitality standards and flawless execution of the resident experience.

The Kairoi Perks Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Key Performance Indicators:

• Resident satisfaction and Net Promoter Score (NPS)
• Event participation and engagement rates
• Renewal and retention metrics
• Social media engagement and influencer reach
• Price per square foot / revenue lift connected to experience-driven programming

Key Skills and Abilities Needed to Succeed in This Role:

• 5+ years of leadership experience in hospitality, luxury service, multifamily property management, or brand experience strategy.
• Proven ability to lead large-scale hospitality or service programs across a portfolio or national footprint.
• Expertise in content creation, influencer collaboration, and modern marketing tools.
• Strong understanding of customer segmentation, event production, and brand storytelling.
• Proficient in resident feedback platforms, CRM, and property management systems.
• Bachelor’s degree in Hospitality, Marketing, Business, or a related field preferred.
• Visionary thinker who blends data with creativity to deliver powerful experiences.
• Magnetic leader who inspires hospitality at every level of the organization.
• Deep listener and collaborator with a passion for people and place.
• Obsessed with the details that elevate good to exceptional.
• Curious, innovative, and always seeking ways to make the resident journey unforgettable.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process.

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.