Workday Testing Capability Manager - Americas

Kainos is a trusted Workday implementation and certified solution partner, providing management, integration, support, testing services, and test automation for Kainos clients. We are Workday’s largest QA testing partner and have a team of consultants, which provide services to customers around the world. Kainos has developed a range of unique tools within the Smart product set toexpediteWorkday delivery, including testing, datamaskingand auditing of Workday.

Main purpose of the role & responsibilities in the business:

As the TestingCapabilityLead – Americas, you will be fully accountable for the quality outcomes and delivery commitments of our testing services across primarily Workday implementation projects, with an opportunity to expand into AMS support. You will build and lead a high-performing team,establishclear delivery governance, align cross-functional stakeholders on tooling and process, and serve as a senior client-facing escalation point.You will partner closely with Sales to shape opportunities, create commercially competitive estimates and proposals, andproactivelygenerate demandtodrive expansion of testing services within existing and new accounts.

Key responsibilities include:

• Overall responsibility toensure delivery excellence andhigh customer satisfaction across all Workday testing engagements within the Americas Region.

• Own the testing capability, coordinating across functional areas and partnering closely with PMO and Client Directors to align responsibilities, clarify ownership, and ensure consistent support and execution across engagements.

• Develop and coach a high-performing team: hiring, onboarding, mentoring, performance management, and retention.

• Drive cross-functional alignment with program leadership, functionaland technicalteams to ensurecomprehensivetest readiness.

• Tooling and processdevelopment andadherence: standardize and drive adoption of testing approaches and templates, leveragingKainos definedtest management toolswhile integrating effectively with client ecosystems (commonly including JIRA).

• Executive client partnership:facilitatetesting strategy discussions, handle escalations, and present to senior stakeholders.

• Own demand generation for testing services, partnering with Sales toidentifyand shape opportunities,coownpipeline, develop estimates and SOW inputs, contribute to proposals, and drive expansion across existing and new accounts.

• Capability development:continuous improvement todrive innovative testingsolutionswhich set Kainosapartwithoutimpactingstandards of outcomes.

Minimum (essential) requirements:

• Demonstrated experience leading and developing teams in a client-facing professional services environment (quality, testing, QA engineering, or ERP/SaaS delivery).

• Strong accountability orientation with evidence of delivering measurable quality outcomes across multiple concurrent engagements.

• Proven ability to influence and align cross-functional teams andstakeholders;effective in complex situations including negotiation and conflict resolution.

• Commercial acumen inservices:understandsmargin,utilization, effective rates, and how to shape scopes/estimates for competitiveness.

• Experience partnering with Sales and contributing to proposals, estimates, and client presentations to win and expand work.

• Testing exposure (strategy, planning, execution, defect management). Workday testing experience is a plus but notrequired.

• Excellent written and verbal communication skills; comfortable presenting to executive audiences.

• Ability to travel to customer sites asrequired.

Desirable:

• Workday implementation and/or Workday testing experience.

• Experience with SaaS delivery models and Workday release management.

• Workday certification.

• Experience with Workday Extend, Adaptive Planning, and/or Strategic Sourcing modules.

• Experience maturing tooling and metrics (dashboards, quality scorecards) across a practice.

People Management:

Your role will involve managing people. Your responsibilities will include:

• Agreeing, setting, and reviewing your and your team’s goals aligned to the business and your capability.

• Providing support so that your and your team’s goals can be achieved.

• Reviewing and refining goals for relevance andto keepperformance on track.

• Reviewing performance against goals andprovidefeedback.

• Conducting 1:1 bi-weekly and/or projectcompletionfeedback meetings.

• Requesting and providing regular feedback and completing performance review activities.

• Identifyingtraining to supportyour and yourteam’s development.

• Pursuing and supporting career paths and progression.

• Reviewing weekly workload forecasting (staff allocations andutilization) and ensuringappropriate coveragefor implementation projects and (where applicable) AMS work.

• Activelybeing involvedin recruitment/interviews.

• Reviewing attrition and retention metrics andtaking action to improveengagement and retention.