Delivery Optimisation & AI Enablement Manager

As a Delivery Optimisation & AI Enablement Manager, you will be accountable for improving the end-to-end efficiency and effectiveness of digital service delivery, with a primary focus on the healthcare sector. You will take a systems view of delivery from discovery and design through build, test,releaseand live service,identifyingbottlenecks, reducing waste and optimising flow to improve predictability,qualityand time-to-value.

Your focus will be on improving delivery performance across multiple teams, strengthening ways of working, and ensuring governance and decision-making enable delivery rather than constrain it. You will work closely with senior stakeholders to align delivery improvements to measurable outcomes, and you willestablishmeaningful metrics and feedback loops to drive continuous improvement.

A core aspect of the role is enabling responsible adoption of AI across the SDLC in healthcare contexts, setting clear AI guardrails and standards so teams use AI tools safely,legallyand effectively. You will shape and own the approach to measuring return on investment from AI enablement (e.g., flow, reliability, quality, riskreductionand customer outcomes), and you willdriveevidence-based experimentation to translate learning into repeatable, scalable improvements across accounts.

Supporting and empowering teams is central to the role: you will coachpeople of all management levels, raise delivery and AI capability across the healthcare sector, and help teams sustain improvements over time in line with our values.

Mandatory requirements:

Experience in digital delivery, delivery excellence, valuestream management, engineering productivity, transformation, or similar roles, ideally within complex, multi-teamand/or multi-supplier environments.

• Proven ability tooperatewithin agile frameworks (e.g., Scrum, Kanban,SAFe/scale patterns asappropriate), balancing pace with governance,riskand quality.

• Proven experience improving end-to-end software delivery,operatingin ambiguous, fast-movingenvironmentsand driving change across multiple teams.

• Demonstrable experience optimising flow and delivery performance using meaningful metrics (e.g.,leadtime, cycle time, throughput, WIP, predictability,qualityand reliability indicators).

• Proven experienceestablishingand working within structured governance frameworks, ensuring governance complements deliverywithtimelyoutcomes.

• Experiencemanagingcross-functional change,introducing new ways of working, coachingvariousteams and, and embedding continuous improvement habits thatsustain.

• Experience implementing AI-enabled delivery improvements (e.g., coding assistants, test generation, documentation support,analyse incidents, workflow automation), including responsible use, guardrails, and measuring impact.

• Strong stakeholder management skills with experienceoperatingin a client-facing environment, influencing senior stakeholders,facilitatingalignment, and communicating clearly through formal presentations and written outputs.

• Personal attributes: credible, personable, pragmatic, outcome-focused; able toquestionconstructively;thrivesworking across disciplines; comfortable using data to drive change.

• Highly flexible (including a willingness to work away from home base, whererequired).

You willbe responsible for:

• Own the delivery optimisation and AI enablement strategy for healthcare accounts, aligning priorities to measurable outcomes and client value.

• Define and govern AI guardrails and standards (e.g., secure use, data handling, assurance,ethicsand compliance), and support teams to adopt them consistently.

• Establish a robust approach to measuring and communicating return on investment from delivery and AI improvements (e.g., flow efficiency, quality, reliability, reducedriskand reduced toil).

• Raise capability across the healthcare sector by coaching, playbooks, communities of practice and targeted interventions that upskill delivery,engineeringand leadership teams.

• Enablecross-team change programmes to improve ways of working,governanceand decision-making, ensuring controls enable delivery rather than constrain it.

• Partner with account leadership on business development: shaping propositions, contributing to bids, supporting clientconversationsand helping secure new work that drives future growth.