ServiceNow Solutions Architect

ServiceNow Sales Architect

About the Role

The ServiceNow Sales Architect serves as a trusted advisor to clients, helping them design and adopt ServiceNow solutions that deliver measurable business value. Combining deep ServiceNow platform expertise with strong client engagement and solution-selling skills, you will support the full sales cycle by shaping offerings, leading discovery sessions, and ensuring proposed solutions align with client needs.

Key Responsibilities

• Partner with sales teams to design and present ServiceNow platform solutions (ITSM, HRSD, CSM, ITOM, SecOps).

• Translate client business requirements into ServiceNow architectures, workflows, and implementation strategies.

• Lead discovery workshops and contribute to RFP/RFI responses.

• Deliver platform demonstrations and use-case presentations to executive-level stakeholders.

• Collaborate with pre-sales, delivery, and practice leaders to build competitive proposals.

• Stay up to date on ServiceNow product releases, industry solutions, and workflow automation trends.

Qualifications

• 5+ years experience in ServiceNow consulting, pre-sales, or solution architecture.

• Deep expertise across multiple ServiceNow modules (ITSM, CSM, HR, ITOM, SecOps).

• Strong understanding of workflow automation, ITIL practices, and digital transformation.

• Excellent communication and storytelling skills, with proven C-level engagement experience.

• Bachelors or Masters degree in Computer Science, Business, or related field.

• Willingness to travel up to.

• Advanced to Fluent English.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one workflow.

• Familiarity with AI-driven workflows, low-code/no-code app development, and integrations.

• Experience leading large-scale ServiceNow transformation projects.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

K2 Partnering Solutions is an equal employment opportunity/affirmative action employer. We do not discriminate on the basis of an individuals actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our team is dedicated to this policy with respect to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.