Director of Client Services

About Jumpfactor We're a globally recognized B2B growth agency engineering scalable revenue systems for MSPs and B2B tech companies. We don't just retain clients we turn them into long-term growth partners. Built on accountability, systems thinking, and a relentless drive to improve.

The role You'll lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio. Final escalation point. Performance coach. Culture driver. High-ownership, high-impact, with real growth potential.

What you'll own

• Client retention, churn strategy, and NPS

• MRR growth, upsell and cross-sell targets per AM

• Campaign ROI — CPL and MCAC within target

• Daily coaching and development of Account Managers

• SOPs, KPIs, and department-wide cadences

• Client escalations and root-cause resolution

What you bring

• 6+ years in digital marketing; 3+ years in account management

• 2+ years managing teams of 5+ direct reports

• 4+ years hitting retention, upsell, and churn KPIs

• Deep knowledge of SEO, paid media, inbound, and web

• Systems-first mindset with SOP and KPI development experience

• Traction EOS or Rockefeller Habits familiarity is a strong plus

This role isn't for you if…

• You develop up, not down

• Process and cadence feel optional to you

• You need a playbook handed to you

Why Jumpfactor

• Competitive comp with performance-based bonuses

• 100% remote, skilled international team

• Paid training, events, and weekly learning programs

• Real career advancement in a fast-growing agency

Eight Growth500 awards. $1.9B in client revenue. This seat belongs to someone who builds high-performance teams!