Customer Service Specialist - Weekend Shift

• Customer Service Specialist
• Saturday and Sunday - 7am-11pm (EST, Montreal time). 16-hour shift, 32-hours total per week.
• Full-time
• Home-Based/Remotely
• Salary $700 (NOT commission based)

• French - C1, near-native accent is a major plus
• English - B2, the higher the better
• Modern Computer/Laptop with fast, stable internet connection and quiet working environment
• Experience in Customer Service
• Strong phone communication, presentation skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Word, Excel, Google Docs and Sheets, and Outlook
• Experience working with western companies (is a plus)

Responsibilities & duties:

• Make outgoing calls to develop new business (cold calling)
• Research, track, maintain and update leads
• Contact prospects to qualify leads
• Direct email marketing to key clients and prospects
• Research and maintain lead generation database
• Conduct customer research
• Conduct client or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations
• Provide accurate and timely information to management
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Callplex Canada Inc. is an outsourcing company based in Montreal, QC, Canada. Our mission is to help businesses grow faster and save money by providing near-native-speaking agents. One of our primary goals is to provide above average salary pay for people in Lebanon by providing remote jobs.

HOW TO APPLY:

To be considered for the Customer Service Specialist position, please follow these instructions carefully:

• Create a 2-minute audio recording in both French and English. In this recording, highlight relevant work experience, and explain why you are interested in this role. The audio should be clear, at a normal volume and not much background noise. *This will be a perfect opportunity to show off your language skills.
• Attach your CV (resume) to the email.
• Email your audio recording and CV to hr@callplex. ca