United States onlyThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Telecom Engineer I in the United States.
This is a great opportunity for a skilled telecom professional to contribute to the management and optimization of advanced enterprise communication systems. As a Telecom Engineer I, you will play a key role in ensuring high-quality, reliable voice services that support large-scale business operations. Working remotely, you’ll collaborate with cross-functional teams to administer Avaya Aura systems, manage outbound campaigns through Proactive Outreach Manager (POM), and ensure seamless integration across communication platforms. This role is ideal for someone passionate about telecom infrastructure, system reliability, and customer engagement technology.
Accountabilities:
- Administer, monitor, and maintain Avaya Aura systems including Communication Manager, Session Manager, System Manager, and Experience Portal.
- Perform system upgrades, patches, and configuration updates to ensure compliance and optimal performance.
- Troubleshoot and resolve Tier 2/3 voice and telephony issues, collaborating with vendors when necessary.
- Design, configure, and manage outbound campaigns (voice, SMS, email) using Avaya POM.
- Work with internal teams to implement engagement strategies and optimize call performance and completion rates.
- Maintain SIP trunking, IVR flows, call routing, and integrations with CRM and third-party applications.
- Produce accurate technical documentation, update configuration records, and generate reports for system optimization.
Requirements
- Associate’s degree in Information Systems, Computer Science, or related field, or equivalent hands-on experience.
- At least 2 years of experience in telecommunications support and VoIP systems management.
- Strong understanding of Avaya systems, SIP trunking, and routing.
- Experience troubleshooting circuits, local loops, and drops with vendors.
- Proficiency in configuring and maintaining VoIP systems and related hardware/software.
- Strong analytical and problem-solving skills with the ability to communicate complex information clearly.
- Excellent written and verbal communication skills in English.
- Ability to work independently and effectively in a remote, team-oriented environment.
- Preferred: strong attention to detail, adaptability to change, and experience managing multiple concurrent tasks.
Benefits
- Competitive hourly compensation ranging from $34 to $65, based on experience and budget.
- Fully remote role with flexible working hours and a supportive team environment.
- Opportunity to work on advanced telecom systems in a fast-evolving, technology-driven environment.
- Inclusive and collaborative culture valuing diversity, learning, and innovation.
- Continuous professional growth through hands-on projects and cross-functional collaboration.
Jobgether AI Matching Process
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
United Kingdom only