Technical Support - Workforce Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support - Workforce Management professional in the United States.

This role is ideal for technically skilled problem-solvers who thrive in customer-facing environments. You will work closely with clients to support their use of workforce management tools, troubleshoot complex technical issues, and help optimize operational workflows. The position offers the opportunity to interact directly with customers, influence product development through feedback, and contribute to scaling internal processes and support systems. You will be part of a collaborative, fast-paced team that values creativity, technical expertise, and customer-centric problem-solving. This is a remote position with expectations to support operational coverage during core business hours.

Accountabilities:

• Provide technical support for workforce management solutions via email, chat, and other communication channels.
• Investigate and resolve complex product issues in collaboration with engineering teams.
• Serve as a product expert, guiding customers and internal teams on best practices.
• Represent the voice of the customer to inform product improvements and prioritization.
• Develop and improve internal support processes, tools, and systems for efficiency and scalability.
• Build trust and strong relationships with customers by delivering exceptional service.

Requirements

• 2+ years of experience in a technical, customer-facing role at a SaaS company.
• Strong technical aptitude with experience in SQL, APIs, and system integrations.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, able to explain complex concepts clearly and concisely.
• Customer empathy and collaborative mindset, with ability to work effectively across diverse teams.
• Persistence, resourcefulness, and ability to navigate unstructured environments.
• Availability to work 9am–6pm GMT and participate in occasional holiday coverage.
• Growth mindset and openness to feedback, change, and continuous improvement.

Benefits

• Competitive salary: $80K – $115K, depending on location and experience.
• Equity participation opportunities.
• Full range of medical, financial, and other benefits.
• Remote work flexibility.
• Opportunities for professional growth and skill development.
• Exposure to cutting-edge workforce management technologies and SaaS operations.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!