Technical Support Engineer - US

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in the United States.

This role is ideal for a technically skilled and customer-focused professional who enjoys solving complex network and system issues in a fast-paced environment. You will provide expert support for advanced multi-service network solutions, collaborating closely with both clients and product teams to ensure seamless operations. The position involves troubleshooting, problem analysis, documentation, and occasional participation in implementation projects. You will play a critical role in maintaining service reliability and delivering high-quality solutions that enhance customer experience. This role is fully remote, offering opportunities to engage with a global team and contribute to cutting-edge media and technology solutions.

Accountabilities:

• Provide technical assistance and troubleshooting for hardware, software, and network-related issues.
• Conduct in-depth problem analysis to identify root causes and implement effective solutions.
• Support installation, configuration, testing, and operational handover during customer implementation projects.
• Participate in a 24/7 on-duty rotation to ensure timely response to critical issues.
• Create and maintain technical documentation and knowledge base resources.
• Collaborate with product development teams to provide feedback for product improvements.
• Deliver high-quality customer support with a focus on clear communication and satisfaction.
• Assist in training and mentoring junior team members when needed.

Requirements

• Minimum 3 years of experience in technical support, preferably with network operators, broadcasters, or network equipment vendors.
• Strong network troubleshooting skills including IP, cloud streaming technologies, ARQ protocols, DNS, and gateways.
• Solid knowledge of Linux operating systems and experience troubleshooting complex systems.
• Proven ability to communicate professionally and effectively with customers.
• Familiarity with SNMP, REST API management systems, or IP media technologies (ST2110, NMOS) is a plus.
• Experience with media transmission (ASI, SDI, JPEG/MPEG encoders/decoders) is advantageous.
• Self-motivated, proactive, and autonomous with strong problem-solving and team collaboration skills.
• Multilingual skills are a bonus but not required.

Benefits

• Fully remote work with occasional visits to headquarters for team gatherings.
• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off and holiday benefits.
• Professional development opportunities and training programs.
• Collaborative, supportive, and globally distributed team environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:

• 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
• 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
• 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company, who then manages interviews and next steps.

Thank you for your interest!