ServiceNow Senior Solution Architect - CSM/FSM

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Senior Solution Architect - CSM/FSM in India.

This role provides a unique opportunity to lead and shape ServiceNow initiatives for enterprise clients. You will design and implement advanced Customer Service Management (CSM) and Field Service Management (FSM) solutions, driving platform adoption and ensuring seamless integrations across complex environments. The position blends hands-on technical execution with strategic oversight, mentoring teams, and collaborating closely with stakeholders to deliver innovative, scalable solutions. Ideal candidates are experienced architects who thrive in dynamic settings, enjoy solving complex problems, and have a deep understanding of ServiceNow modules and enterprise processes.

Accountabilities

• Lead the design and implementation of CSM and FSM solutions, translating business requirements into technical architectures.
• Develop, configure, and customize ServiceNow applications using best practices and internal coding standards.
• Mentor and guide development teams to ensure high-quality delivery on complex projects.
• Troubleshoot and resolve platform issues, perform root cause analysis, and recommend improvements.
• Manage integrations between ServiceNow and external systems, including web services (SOAP, REST).
• Participate in platform upgrades, patching, cloning, and performance optimization initiatives.
• Document technical designs, workflows, and issue resolutions to maintain knowledge continuity.

Requirements

• 8+ years of experience in ServiceNow development and implementation, including CSM, FSM, and Custom Applications.
• Minimum 5 years working with ServiceNow CSM/FSM products and at least 3 years in an architect role.
• Strong knowledge of ServiceNow modules, ITSM, CSM, and FSM.
• Experience with security frameworks, compliance standards, and risk management.
• Expertise in ServiceNow scripting (Business Rules, Client Scripts, UI Builder, Scripted REST APIs, Script Includes).
• Experience with web services integrations, automated bi-directional system integrations, and core ServiceNow functionality.
• Strong problem-solving skills, technical documentation abilities, and capability to collaborate with business stakeholders.
• Education: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent experience.
• Preferred certifications: CSA, CIS–CSM, CIS–FSM, CAD.

Benefits

• Competitive salary and compensation package.
• Flexible working arrangements with remote options.
• Career development and ServiceNow certification opportunities.
• Inclusive and diverse workplace culture.
• Health, wellness, and parental support programs.
• Access to professional learning and growth initiatives.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!