This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager, Training Governance in the United States.
In this role, you will lead the development, implementation, and oversight of training governance frameworks to ensure consistent, high-quality learning experiences across multiple sites. You will design standards, certification programs, and reporting mechanisms to measure training effectiveness, while partnering with cross-functional teams to translate insights into actionable improvements. This position requires balancing strategic planning with hands-on execution in a fast-paced environment, ensuring training programs are efficient, measurable, and impactful. You will influence internal and external stakeholders, foster continuous improvement, and serve as a key driver of training excellence across the organization. Your work will directly affect operational performance, employee readiness, and overall service quality.
Accountabilities:
- Establish and implement governance frameworks to ensure training consistency and quality across multiple sites and partners.
- Define training efficacy standards and design a Trainer Certification program to maintain facilitation excellence.
- Oversee onboarding and training setup processes for new sites, ensuring alignment with established standards.
- Launch and guide Training Excellence Leads to promote adherence to quality frameworks.
- Monitor training performance through reporting mechanisms that track completion, engagement, and operational impact.
- Ensure accurate training enrollment, access, scheduling, and compliance with operational processes.
- Lead continuous improvement initiatives, including trainer observations, calibrations, and reinforcement frameworks.
- Partner with Learning Design and cross-functional teams to translate quality insights into actionable strategies for training content, facilitation, and environment improvements.
Requirements
- Bachelor’s degree in a relevant field.
- 4+ years of experience in Learning & Development or Training Delivery, preferably in a BPO or large-scale support environment.
- Proven experience designing and implementing governance or quality assurance frameworks for training programs.
- Strong analytical skills with experience creating and reporting on training metrics and performance data.
- Deep understanding of adult learning principles and facilitation best practices.
- Exceptional project management and stakeholder engagement abilities.
- Experience with Learning Management Systems (LMS) and reporting tools.
- Ability to balance strategic planning with hands-on execution in a dynamic environment.
- Demonstrated ability to influence without authority and collaborate effectively across teams.
Benefits
- Competitive salary with base ranging from $103,680 to $144,000, plus bonus potential and equity.
- Comprehensive health, dental, vision, life, and disability benefits.
- 401(k) match and retirement savings plan.
- Flexible work arrangements, including remote or hybrid options.
- Generous paid time off, including vacation, company-wide days off, and parental leave.
- Wellness stipend and support for family planning or fertility treatments.
- Access to professional development programs and learning resources.
- Opportunities to engage in community initiatives and team-building events.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process, designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates who best match the role.
🧠 When necessary, our human team may conduct an additional manual review to ensure no strong profile is overlooked.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is complete, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are made by their internal hiring team.
United States
