Principal Field Engineer (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Field Engineer in the United States.

As a Principal Field Engineer, you will lead the adoption and optimization of advanced software solutions across key customer accounts. You will collaborate directly with client teams to design and implement solution architectures, troubleshoot complex technical issues, and drive operational excellence across self-hosted and cloud environments. This role combines strategic technical leadership, hands-on engineering, and customer engagement, giving you the opportunity to influence product adoption, mentor peers, and deliver tangible impact across multiple high-profile customer deployments. The position emphasizes autonomy, innovation, and the ability to thrive in a fast-moving, highly collaborative technical environment.

Accountabilities

• Design, deploy, and configure complex software solutions in customer environments, ensuring alignment with best practices.
• Act as the primary technical point of contact for customers, providing triage, troubleshooting, and escalation for high-complexity issues.
• Lead onboarding, training, and adoption initiatives, including development and delivery of customized programs.
• Plan and execute Quarterly Business Results meetings, driving adoption and enterprise-wide rollout strategies.
• Maintain and expand strong working relationships with client stakeholders and document business goals and challenges.
• Serve as a subject matter expert on current and upcoming software offerings, sharing knowledge with internal teams and customers.
• Collaborate with Sales and Product teams to identify opportunities for upsell, cross-sell, and product improvement.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Electrical Engineering, or related field.
• 12+ years of experience in customer-facing software onboarding, solution architecture, software services, or system administration roles.
• Strong Linux administration skills and hands-on experience with major public cloud providers (AWS, GCP, Azure); certifications preferred.
• Deep understanding and hands-on experience with Kubernetes (CKA/CKAD certification a plus).
• Expertise in security principles and technologies, including SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC.
• Exceptional troubleshooting, testing, and debugging skills.
• Strong project management, communication, and organizational skills, with the ability to manage multiple customer engagements simultaneously.
• Self-motivated, autonomous, and adaptable to evolving technical and business requirements.

Benefits

• Competitive total compensation: $211,000 – $277,000 per year.
• Autonomy to manage your projects and drive technical decisions.
• Opportunity to influence product adoption and customer success across high-impact deployments.
• Collaborative team environment with mentorship, professional growth, and skill development.
• Extensive health coverage and retirement savings plans.
• Equity in a high-growth, innovative company.
• Flexible work environment with a focus on work-life balance and career advancement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

This process is transparent, skills-based, and free of bias, focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company offering the position. The final decision and next steps (such as interviews or assessments) are made by their internal hiring team.

Thank you for your interest!