Cloud Support Engineer I (Support Response)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Cloud Support Engineer I (Support Response) in the United States.

In this role, you will serve as the frontline technical support expert, responsible for triaging and resolving incoming customer requests while maintaining high levels of empathy and professionalism. You will troubleshoot cloud, OS, hardware, and GPU-related issues, providing guidance and solutions that enhance customer experience. This position plays a critical role in maintaining uptime and operational reliability within a 24/7 support framework. You will collaborate closely with internal teams, document solutions for knowledge sharing, and act as an advocate for customers. Ideal candidates are detail-oriented, technically curious, and thrive in fast-paced, dynamic environments while balancing multiple responsibilities. Remote work allows flexibility in location while contributing to mission-critical support operations.

Accountabilities:

• Act as the first point of contact for all incoming technical support requests and manage customer interactions with empathy and professionalism.
• Troubleshoot operating system, hardware, and cloud stack issues, providing clear technical guidance.
• Accurately triage, route, and escalate tickets while maintaining ownership of customer communication.
• Assist in incident response, identifying patterns, potential impacts, and supporting high-severity events.
• Document solutions and processes to support customer self-service and internal knowledge sharing.
• Provide actionable feedback to internal teams to improve products, workflows, and customer experiences.
• Collaborate with peers to maintain a cohesive, customer-focused support environment.

Requirements

• Working knowledge of Linux, preferably Ubuntu, and eagerness to deepen technical expertise.
• Strong written and verbal communication skills, with the ability to explain technical issues to diverse audiences.
• Ability to thrive in a fast-paced environment and handle multiple interactions simultaneously.
• Detail-oriented with a focus on accurate triage, escalation, and documentation.
• Team-oriented mindset with a willingness to share knowledge and support peers.
• Customer-first attitude, demonstrating empathy and professionalism in all interactions.
• Familiarity with GPU hardware or workloads, or strong desire to learn.
• Nice to have: professional Linux administration, cloud platforms (AWS, Azure, OCI), scripting skills (Shell/Python), datacenter hardware knowledge, ticketing systems experience (Zendesk, Jira, ServiceNow), and prior 24/7 support experience.

Benefits

• Competitive salary range: $83K – $125K, with eligibility for overtime.
• Health, dental, and vision coverage for employees and dependents.
• Wellness and commuter stipends for select roles.
• 401(k) plan with company match.
• Flexible Paid Time Off plan.
• Remote work flexibility with support for home office setup.
• Exposure to cutting-edge AI cloud technologies and high-demand compute environments.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!