AWS Solution Architect (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AWS Solution Architect in the United States.

This role offers an opportunity to drive the design, deployment, and optimization of cloud-based contact center and AI solutions. You will partner closely with clients to understand business needs, assess technical requirements, and implement scalable AWS solutions that improve agent efficiency and enhance customer experiences. As a key technical advisor, you will lead architecture discussions, provide mentorship to teams, and guide solution delivery from conception to execution. This position blends hands-on technical work with strategic guidance, making it ideal for professionals who thrive at the intersection of cloud architecture, customer engagement, and business transformation.

Accountabilities:

• Lead discovery sessions and technology assessments to identify business needs and ROI opportunities for cloud solutions.
• Design, build, and deploy AWS-based contact center solutions, including Amazon Connect integrations.
• Translate customer requirements into scalable, secure, and effective cloud architectures using AWS best practices.
• Provide guidance and mentorship to technical teams, ensuring projects are delivered on time, within scope, and to high-quality standards.
• Collaborate with stakeholders to manage expectations, priorities, and technical communications.
• Drive adoption of automation, workflow optimization, and integration strategies across CRM, WFM, and contact center platforms.
• Develop documentation, training, and best practices to support solution adoption and knowledge transfer.

Requirements

• Proven experience in customer-facing contact center solutions, pre-sales, or consulting.
• Hands-on experience with AWS services, cloud architecture, and solution design (AWS Solution Architect certification preferred).
• Proficiency in scripting/coding (Python, Java, C#, .NET, Node.js) and API integrations (WebRTC, SIP).
• Knowledge of Salesforce Service Cloud and other contact center platforms (Genesys, Cisco, Avaya, Twilio).
• Strong troubleshooting, debugging, and cloud deployment skills (CloudFormation, Lambda, Lex, Call Flow design).
• Excellent communication, presentation, and executive-level engagement skills.
• Familiarity with software development methodologies such as Agile/Scrum, and CI/CD frameworks (Jenkins, GitLab CI/CD, CodeDeploy).
• Experience with workforce management, outbound dialers, campaign management, and automation tools.
• Ability to lead enterprise-level projects independently while guiding technical teams.

Benefits

• 💻 Flexible remote or hub-based work across the United States.
• 🌎 Travel opportunities up to 25% for client engagements.
• 💰 Competitive salary and potential bonus opportunities.
• 🏥 Comprehensive healthcare coverage and other employee benefits.
• 🎓 Professional growth, mentorship, and training in cutting-edge AI and cloud technologies.
• ⚡ Collaborative and inclusive work culture, emphasizing flexibility and work-life balance.
• 🎉 Engaging team events, celebrations, and opportunities to connect across the organization.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:

• 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
• 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
• 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps, such as interviews or additional assessments, are then made by their internal hiring team.

Thank you for your interest!