Application Support Engineer, Service Reliability Engineering

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Engineer, Service Reliability Engineering in India.

We are seeking a highly skilled Application Support Engineer focused on service reliability to ensure the performance, scalability, and availability of critical enterprise applications. In this role, you will work across systems such as Salesforce, Oracle, Mulesoft, Oracle Integration Cloud, ServiceNow, and custom-built solutions, collaborating closely with development and operations teams. You will leverage your expertise in automation, monitoring, and incident management to proactively prevent issues, optimize system performance, and support business-critical operations. This position offers the opportunity to apply cutting-edge technologies and operational best practices in a fast-paced, collaborative environment that values innovation, reliability, and continuous improvement.

Accountabilities

As an Application Support Engineer, you will:

• Design, manage, and optimize infrastructure and applications to ensure reliability, scalability, and high availability.
• Monitor system performance using automated tools, metrics, and dashboards to detect and resolve issues proactively.
• Lead incident response during service disruptions, coordinating with cross-functional teams to minimize downtime.
• Perform root cause analysis and implement long-term fixes to prevent recurring issues.
• Develop automation scripts and tools to streamline operations and reduce manual interventions.
• Partner with development teams to integrate reliability best practices into software design and deployment.
• Maintain comprehensive system documentation for troubleshooting, knowledge sharing, and operational continuity.
• Identify areas for improvement and apply advanced technologies and operational practices to enhance service reliability.

Requirements

The ideal candidate will have:

• Proven experience managing and maintaining highly available systems, including cloud-based infrastructure.
• Strong programming skills to automate repetitive tasks and improve operational efficiency.
• Expertise in monitoring tools, incident management platforms, and metrics analysis.
• Deep understanding of system performance optimization, cloud platforms, databases, CI/CD, distributed systems, and security best practices.
• Excellent written and verbal communication skills to collaborate across multiple teams.
• Analytical and methodical problem-solving approach under pressure, with the ability to anticipate future issues.
• Demonstrated ownership and proactiveness in identifying potential performance bottlenecks and operational improvements.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree is a plus.

Assets:

• Familiarity with advanced observability tools and incident management platforms.
• Experience in high-scale enterprise environments supporting multiple business-critical applications.

Benefits

This role offers:

• Competitive salary and performance-based incentives.
• Flexible work environment supporting remote and hybrid arrangements.
• Exposure to enterprise-grade systems and advanced cloud-based infrastructure.
• Opportunities to develop expertise in automation, monitoring, and incident management best practices.
• Collaborative, fast-paced work environment with cross-functional teams.
• Professional development and continuous learning opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!