United Kingdom onlyThis is a job that we are recruiting for on behalf of one of our customers.
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Head of Customer Success
Company Description: Fast-growing B2B SaaS platform
Job Description:
Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine.
Location: London, UK
Why this role is remarkable:
Lead and scale the entire Customer Success function, transforming it into a growth driver
Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands
Enjoy significant autonomy and influence, shaping the direction of a critical business area
What you will do:
Own and implement the Customer Success strategy, building scalable playbooks and frameworks
Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption
Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence
The ideal candidate:
4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles
Proven track record of building or scaling a CS team in a high-growth, dynamic environment
Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR)
How to Apply:
Step 1. Visit our website
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Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions
Step 5. If the hiring manager would like to meet you, Jack will make the introduction
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