Renewal Sales Account Manager(North America region)

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Who We Are:

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers.

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work?

Why We Need you!

Position Summary:

The Renewals Account Manager (RAM) is responsible for renewing a portfolio of maintenance, subscription and SaaS renewals for an assigned territory. The RAM works directly with Ivanti sales teams, resellers and customers. The individual must be a self-starter, pro-active and have excellent verbal and written communication skills. This position will report to the Renewals Manager for the assigned region.

RESPONSIBILITIES/DUTIES:

• Manage quarterly and annual renewal portfolio for a diverse set of accounts for all spend ranges for assigned territory
• Maximize renewal value, ensure on-time renewals and mitigate cancellations
• Build and send quotes to resellers/customers at least 90 days in advance
• Track all quotes, phone calls and emails in Salesforce.com
• Handle common customer objections and negotiate renewal contracts independently using valued based objection handling skills as required
• Collaborate with cross-functional teams such as order management, finance, legal and AR
• Provide accurate weekly/monthly/quarterly forecast of renewals pipeline
• Maintain a high on-time renewal rate and minimize backlog of late renewals
• Uncover leads, cross-sell and upsell sales opportunities using basic value-based selling techniques
• Develop strong customer and partner relationships and ensure customer expectations are met
• Ability to articulate and uphold all policies and best practices with customers and partners

QUALIFICATIONS:

Required Skills and Experience:

• Minimum two years renewals sales experience with a software company
• Proven time management skills in a dynamic sales environment
• Demonstrated ability to effectively communicate (verbal and written) with customers at all levels of organization
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a broader team cross-functionally

Education/Licensing/Certification:

· 4 year degree in Business or equivalent experience

Level: 2

What You Will Be Doing:

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To Be Successful in The Role, You Will Have:

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At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at [email protected].