Tech Ops Support Engineer

• Work through technical issues at an experienced 2nd line technical level with in- depth technical escalations where required.

• Maintain excellent communication with all internal and external end users and within the IT Team.

• Deliver service excellence

• Documentation procedural and operational instructions on Wiki’s for end user’s

• Manage best in class cloud SaaS technologies.

• Point of escalation for end user technical issues.

• Maintain Cloud application user directories.

• Ad-Hoc Onsite device support if necessary.

• Remote support (including flexible work hours to support our international team)

Requirements

• 3-4 Years’ Experience in a Helpdesk Infrastructure support role.

• Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment.

• Proven capability in Mac OS troubleshooting and support

• Excellent knowledge of macOS System Settings and DEP Enrollment.

• Intermediate macOS patching knowledge.

• Comfortable using Bash scripting languages for macOS.

• Experience in Supporting an MDM solution, preferably Jamf Cloud.

• Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following:

• Microsoft Office 365

• Microsoft Entra ID

• Atlassian Cloud

• Strong Time Management skills to work in a fast-paced ever-changing environment.

• Self-starter and Team player

• Happy working in an autonomous, trusting environment.

Advantageous but not essential experience:

• IT Degree or relevant IT qualifications

• JAMF 200 certified (preferably)

• MS-100: Microsoft 365 Identity and Services or similar certification

• Atlassian Administration (preferably)

• Any experience working with or in a Salesforce environment

• ISO27001 and GDPR experience and knowledge

Benefits

• Competitive Salary Package:Receive a pay package that matches your skills and experience.

• Vacation and Sick Leave credits:Enjoy vacation and sick leave credits to maintain work-life balance.

• Health Coverage:Get medical, dental, and vision insurance for you and your dependents.

• Government-Mandated Benefits:Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.

• Learning Opportunities:Access training, certifications, and mentorship to grow your career.

• Team Engagement:Join team-building activities and wellness programs.

• Modern Tools:Use the latest technology to excel in your role.

• Career Growth:Clear paths for promotion and professional development.

• Inclusive Culture:Be part of a diverse, supportive, and collaborative global team.

• Referral Rewards:Earn bonuses for bringing great talent to the team.

• Retirement Plan:Secure your future with a company-sponsored retirement plan, ensuring financial stability and peace of mind for your years ahead.