Accounts Receivable Supervisor

Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

The Accounts Receivable Supervisor will be responsible for overseeing the Accounts Receivable team, and all billing, collections and reconciliation activities. This role will ensure timely and accurate invoicing, payment application, credit management and cross functional coordination with the Finance, Education and Sales teams. The Supervisor will also serve as the AR Manager delegate when needed and will have the expectation of a high degree of comprehension of the systems used by the AR Team, focusing on the technology and integration from system to system; This includes but is not limited to: Salesforce, CommerceTools, Stripe, Intacct and Cvent.

Responsibilities

• Supervise all Accounts Receivable staff and review all Accounts Receivable transactions including PO’s, Invoices, Credits, Refunds, Ecommerce and AMFs.
• Lead Month end close processes: final invoicing, reconciliations, statements, write off’s and reporting.
• Accountable for overall AR Reconcilliation – including analyzation and justification of balance changes, KPI’s, and DSO numbers. Ability to investigate, identify, and resolve discrepancies.
• Manage vendor registrations, including assignment and final review of vendor registration documents.
• Maintain Accounts Receivable procedures and policies and train both internal and external stakeholders on AR processes. Work with teams as needed to develop and document new/updated processes.
• Manage the reconciliation of Ecomm, AMF, Credit card and bank deposits. Monitor and investigate integration errors. Work with various teams on corrections.
• Review and process credit applications. Accountable for evaluating and managing customer credit lines regularly.
• Support RRP/CRM implementation through design and testing. Expectation to be able to work with the PMO team for any troubleshooting, questions, design, process capture, etc. Create and maintain up to date documentation.
• Oversee the AR shared email box and case system, including assignment and coaching of AR team to support. Respond to inquiries and resolve various payment, etc. issues.
• Lead the Event approval process based on customer credit and payment status.
• Provide high-level customer service to both internal staff and external customers/partners, lending support to the various teams as needed.
• Perform additional duties as assigned.

Behavioral Competencies

• Must show strength with data analysis, follow-up, initiative, integrity, and judgement.• Must be team oriented.

Management Responsibility

• Must possess strong people leader skills

Qualifications

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence• Ability to analyze and evaluate documentation for accuracy• Ability to oversee/review/perform various tasks with efficiency and accuracy• Must be detail oriented, organized and be able to multitask • Well-developed verbal and written communication skills• Strong critical thinking/problem solving skills

Education and Work Experience

• High school diploma or equivalent required, Associates degree preferred• 10 years minimum AR experience required, with time in a leadership or supervisory role• Proficient in Microsoft Office (Word, and Outlook) with Strong Microsoft Excel skills • SalesForce experience required• Experience with Intacct, CommerceTools, Cvent, or Stripe a plus• Experience using Adobe Pro• Experience with process improvement-ERP implementation and documentation creation

Physical and Mental Demands

• Work extended hours or overtime, when necessary
• Less than 5% travel required
• Regular daily online attendance with a full time work from home model
• Work in a professional home environment using office equipment such as a computer/laptop and monitor computer screens
• Remain in a stationary position, often standing or sitting, for prolonged periods

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.