United States onlyAbout ISACA
ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 185,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 190 countries and with nearly 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.Overview
The Event Coordinator plays a critical role in the successful planning, coordination, and execution of ISACA’s virtual, in-person, and hybrid events. This role ensures an exceptional experience for attendees, speakers, VIPs, and internal stakeholders through precise operational logistics, proactive issue resolution, and high-quality customer service. Responsibilities include facilitating event setup, managing complex technology platforms, troubleshooting escalated customer inquiries as a Tier 2 support resource, and collaborating cross-functionally to deliver seamless experiences across all event types.
This position manages essential pre-event and live-day logistics, supports either virtual or physical event formats, and contributes to post-event processes, reporting, and continuous improvement. The Coordinator must demonstrate exceptional communication, technical aptitude, organizational skills, and the ability to perform effectively in high-visibility, fast-paced environments.
Responsibilities
Event Coordination & Delivery
- Coordinate and support end-to-end logistics for ISACA’s virtual, in-person, and hybrid events, including webinars, summits, conferences, meetings, livestreams, and tradeshows.
- Provide live-day support, including moderation, attendee assistance, speaker support, wayfinding, check-in, booth support, and CPE scanning, as applicable to the event format.
- Facilitate tech runs, pre-recordings, and rehearsals for presenters and SMEs for virtual or hybrid sessions; support setup and operational readiness for in-person events.
Tier 2 Customer Service & Issue Resolution
- Serve as Tier 2 escalation for complex customer issues across event types.
- Troubleshoot technical, registration, access, or logistical challenges.
- Develop and maintain Knowledge Base Articles and other resources to enhance self-service options and reduce recurring issues.
Event Technology & Platform Management
- Build, configure, and manage ISACA’s event platforms and operational tools for virtual, hybrid, and/or in-person events.
- Provide technical oversight and operational support for platform features, event setup, live-day execution, and post-event processes.
- Support process improvements and best practices across platforms, tools, and event formats to enhance efficiency, attendee experience, and operational consistency.
Stakeholder & VIP Management
- Coordinate logistics for Board members, VIPs, staff, speakers, sponsors, and working groups.
- Issue essential documentation, including visa letters, confirmation letters, and formal communications.
- Manage invitations, scheduling, and pre-event communications for high-visibility participants.
Post-Event Reporting & Analytics
- Support post-event reporting, close-out tasks, and metrics tracking to assess event success and identify opportunities for improvement.
- Contribute to lessons learned and process optimization for both virtual and in-person events.
Conferences & In-Person Events
- Coordinate shipping, booth support, onsite registration, attendee services, and event material logistics.
- Manage visa/confirmation letters, VIP/Board logistics, and in-person attendee communications.
- Provide live, in-person customer service support including check-in, CPE scanning, room support, and overall attendee experience.
- Support inventory and procurement of event supplies.
Additional Duties
- Deliver exceptional customer service.
- Coordinate event logistics with precision and professionalism.
- Support live-day execution for virtual, hybrid, and in-person events as needed.
- Collaborate cross-functionally to improve processes and attendee experiences.
Work Environment
- The role involves regular work in a standard office or remote environment, including extensive computer use, email, virtual meetings, and document preparation. For in-person and hybrid events, work may require standing, walking, and moving around event venues, including conference centers, hotels, or trade show floors. Regular use of virtual platforms, AV equipment, laptops, tablets, and event production tools.
- Events may occur outside standard business hours, including evenings or weekends, requiring flexibility to accommodate event schedules.
Physical Demands
- This role may involve lifting or carrying event materials, signage, or equipment, generally up to 25–30 pounds.
Qualifications
Required Field of Study:
- Associates degree in Business, Communications, Public Relations, Marketing, or Hospitality Management from an accredited university – or equivalent combination of education and relevant work experience accepted.
Minimum Years of Experience Required:
- Minimum of 2 years of experience in event coordination, virtual event production, customer service, operations, project coordination, or related administrative support roles.
Description of Minimum Experience Required:
- Understanding of event planning and logistics, with strong emphasis on coordinating virtual and hybrid events using platforms such as Microsoft Teams, Zoom, or similar virtual event and webinar management systems.
- Proven, successful experience in a related coordination or support role within an organization or within a significant department, program, or event operations function.
- Solid working knowledge of information systems, online tools, and technology, including demonstrated proficiency in Microsoft Excel and comfort navigating multiple digital platforms simultaneously.
- Experience in a detail-oriented, task-driven role that relies heavily on technology, systems navigation, and accuracy.
- Knowledge of event production requirements, including speaker support, technical run-throughs, and live-day workflow needs.
- Hands-on experience with coordinating both in-person and virtual events—including webinars, virtual conferences, live events, and livestreamed sessions—with responsibilities such as platform or onsite setup, live-day support or moderation, and post-event close-out processes.
Preferred Field of Study:
- Bachelor’s degree in Training & Media, Event Management, Event Production, or relevant field from an accredited university.
Preferred Years of Experience:
- 3+ years of experience in event coordination, virtual event production, customer service, operations, project coordination, or related administrative support roles
Description of Preferred Experience:
- Proficiency with event and technology platforms, including ON24, Microsoft Teams, Salesforce, Jira, or similar tools used for virtual, hybrid, and in-person event management.
- Experience in program and event management, coordinating webinars, virtual conferences, livestreams, hybrid events, and in-person events.
- Competence with audio, basic video production, and live-event support across virtual and in-person formats.
- Experience coordinating online learning or training programs for diverse audiences, including instructor and participant support.
- Experience collaborating with colleagues, clients, or stakeholders internationally, demonstrating cultural awareness and effective communication.
- Bilingual skills, particularly Spanish, are preferred.
- Experience within an association or membership-based organization is highly desirable.
Preferred Certifications and Licensing:
- DES (Digital Event Strategist)
Competencies/Skills Required:
- Proven ability to interact professionally and effectively with all levels of staff, committee members, VIPs, speakers, and external partners.
- Communicates clearly and persuasively in verbal, written, and presentation formats; able to convey complex information in an accessible manner.
- Maintains a high level of integrity when handling confidential or sensitive information.
- Forward-thinking, adaptable, and able to adjust to changing priorities, schedules, or event formats.
- Demonstrates meticulous attention to detail, accuracy, and timeliness in planning, executing, and closing out events.
- Self-starter capable of working independently with minimal supervision while managing multiple tasks simultaneously.
- Identifies potential issues early and generates effective, practical solutions to prevent or resolve problems.
- Dependable, well-organized, flexible, and collaborative; contributes positively to team dynamics and cross-functional projects.
- Ability to manage a variety of responsibilities simultaneously, set priorities, and complete assignments efficiently and accurately.
- Maintains a professional, courteous, and accommodating demeanor under pressure.
- Provides exceptional service to attendees, participants, and stakeholders, ensuring a seamless event experience.
- Demonstrates sensitivity to and awareness of diverse cultural backgrounds and global audiences.
Travel Requirements:
- Domestic, Regional, and International travel of up to 20% may be required.
- The role may be required, at a minimum, to report to a company-designated location for organizational events and meetings including all-hands meetings, staff gatherings, or other corporate functions.
- Occasional domestic and international travel may be required to support in-person events, conferences, tradeshows, and VIP engagements. Travel is typically scheduled around major events and may include short overnight stays.
