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IQ FiberIF

Supervisor, NOC (Network Operations Center)

IQ Fiber is a residential fiber-optic internet service provider based in Jacksonville, Florida, offering 100% fiber-optic high-speed internet with transparent pricing and a focus on customer service.

IQ Fiber

Employee count: 51-200

United States only

IQ Fiber is seeking an energetic and collaborative Supervisor to oversee day-to-day operations of their 24x7 Network Operations Center (NOC). This role focuses on improving observability, reducing manual work, and providing a great customer experience. The successful candidate will champion a Proactive approach and work collaboratively with multiple teams to ensure network availability and reliable service.

Requirements

  • Manage team account operations
  • Resolve technical issues through ticketing systems
  • Develop expertise in broadband service configuration
  • Troubleshoot and diagnose network equipment
  • Maintain internal tracking boards
  • Collaborate with Vendors

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About IQ Fiber

Learn more about IQ Fiber and their company culture.

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At IQ Fiber, we are driven by a mission to transform the digital landscape of our communities. We believe that in today's hyper-connected world, a fast, reliable, and stress-free internet connection is not just a luxury, but a fundamental necessity. It's the heartbeat of modern homes and an essential tool for businesses to thrive. This conviction is at the core of our culture, where we are passionately dedicated to delivering a smarter internet experience. Our team is built on a foundation of being energetic, collaborative, and intensely customer-focused. We are not just building a 100% fiber-optic network; we are building relationships and a service that our customers can trust, with transparent pricing and attentive, local customer support. Your work here matters, and your voice will be heard as we collectively strive to move our business forward and make a tangible impact in the neighborhoods we serve.

Our culture is one of innovation and a commitment to excellence. We are actively constructing a state-of-the-art fiber-optic network designed to provide a seamless and uninterrupted online experience. We work hard, but we also believe in having fun and recognizing that there is more to life than work. We are a rapidly growing and diverse team of talented individuals who are all dedicated to a common goal: providing our communities with a superior choice for internet service. We pride ourselves on our 'Stress-Free Guarantee,' which means no hidden fees, no contracts, and no data caps. This transparency and customer-centric approach set us apart. We are not just an internet service provider; we are a dedicated partner in our customers' daily lives, ensuring they have the powerful and reliable connectivity they need for streaming, gaming, working from home, and everything in between. Joining IQ Fiber means becoming part of a team that is making a real difference, one connection at a time.

Employee benefits

Learn about the employee benefits and perks provided at IQ Fiber.

View benefits

401(k)

Retirement savings plan.

Life Insurance

Company-provided life insurance.

Disability Insurance

Company-provided disability insurance.

Dental Insurance

Comprehensive dental insurance coverage.

View IQ Fiber's employee benefits
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IQ Fiber

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IQ Fiber hiring Supervisor, NOC (Network Operations Center) • Remote (Work from Home) | Himalayas