Customer Success Manager (OTE $69,000/year USD), @Sparkrock

We are seeking a Customer Success Manager who is excited to grow their Customer Success craft in a complex, high-impact ERP environment. In this role, you will partner with multiple non-profit, human services, and education customers to help them get real outcomes from Sparkrock: strong adoption, smoother operations, and better reporting.

Requirements

• BA/BS required
• 2+ years of experience in a Customer Success, Implementation, or customer-facing SaaS role with responsibility for customer outcomes
• Hands-on experience working with an ERP system in a customer-facing capacity
• Practical exposure to finance and/or payroll processes within an ERP context

Benefits

• 100% remote and global
• Flexible work hours
• Dedicated to growth with consistent and meaningful feedback
• Access to leading-edge tools, playbooks, and technology
• Introductions to thought leaders in the space
• Stipend to help set up ideal home office
• Focus on culture: coffee chats, happy hours, cooking classes, book clubs