United States onlyAbout Intus Care
Intus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. Intus Care empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data driven change to achieve high-value, multi-disciplinary care for older adults. In addition, Intus Care offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities.
Job Description
We are seeking a dedicated and knowledgeable Solution Specialist to join our Customer Support team. The Solution Specialist will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology.
Key Responsibilities
Provide timely and effective support to clients via phone, email, and chat
Troubleshoot and resolve technical issues related to Intus Care solutions
Collaborate with cross-functional teams, including software developers and data analysts, to address client needs
Document and track client interactions, issues, and resolutions in the support system.
Identify and escalate complex issues to the appropriate teams for further investigation
Ensure compliance with industry standards, regulations, and best practices
Foster a positive and collaborative team environment
Qualifications
Bachelor's degree in Information Technology, Healthcare Management, or a related field
Proven experience in customer support or a similar role in the healthcare or technology industry
Strong understanding of healthcare technology and support methodologies
Excellent organizational and time management skills
Exceptional communication and interpersonal skills
Ability to work effectively in a fast-paced and dynamic environment
Experience with electronic health records (EHR) systems is a plus
What We Offer
Competitive salary and benefits package
Opportunity to work with a passionate and innovative team
Professional development and growth opportunities
Flexible work environment
Company Core Values
Take Ownership For Your Responsibilities and Outcomes
Think With Data First
Be Passionate About Impact
Take Strides Toward Growth and Innovation
Be Supportive Of Each Other
Salary Range: $95,000-$105,000/year
Location: Remote
