Client Success Manager

Description & Requirements

Who we are

Intrinsic Digital, Inc. (http://www.intrinsicdigital.com) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries.

Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.”

Who you are

You’re a thoughtful, hands-on leader who thrives in a team setting and knows how to balance strategy with support. You’re great at guiding others while still owning a piece of the client experience yourself. You’re energized by running a pod, mentoring reps, solving problems collaboratively, and staying involved in client work to keep a pulse on what’s happening day to day.

Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington.

Qualifications

• Bachelor's degree in marketing, business, communications, or related field

• 3+ years of experience in client success, digital marketing, or team leadership

• Proven ability to lead a team while managing your own clients

• Strong interpersonal and training skills

• Experience with workload management, performance tracking, and conflict resolution

• Organized, proactive, and solution-oriented

• Familiarity with HubSpot, Asana, and client-facing communication tools

• Multifamily or agency experience preferred

A day in the life

As the Client Success Manager, you balance people leadership with hands-on client management. You’re responsible for guiding a team that delivers exceptional service, while maintaining your own client relationships to stay closely connected to our customers’ goals and challenges.

Responsibilities include:

• Lead a team of Client Success representatives, providing day-to-day support and guidance

• Support team member development through coaching, feedback, and performance management

• Manage your own small portfolio of client accounts to stay hands-on and connected to client needs

• Troubleshoot client issues as they arise, ensuring quick resolution and clear communication
• Coaching team to take ownership of client outcomes

• Collaborate with leadership to improve internal processes and enhance team workflows
• Other duties as assigned

Benefits & Perks

At Intrinsic Digital, you’ll have a front-row seat at a rapidly scaling company that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business.

Intrinsic Digital offers a fast-paced, supportive, and diverse culture.

We offer:

• 100% company paid health insurance for employees and 50% for dependents

• 100% company paid vision and dental insurance for employees and 50% for dependents

• Company paid short- and long-term disability

• Company paid life insurance

• 10 weeks paid parental leave

• 3-4 weeks paid time off (based on tenure)

• 10 paid holidays

• Company paid 401k contributions that are 100% vested

• Annual cash bonuses based on company and personal performance

• A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days

• Monthly fitness reimbursement

• Pet discount plan