United States onlyThis is a remote position.
To provide dedicated claims administrative support and compliance administration, ensuring claims are progressed efficiently and that key compliance records and registers are maintained in line with internal and regulatory requirements.
Key Responsibilities
Claims Administration
1. Register new claims promptly and accurately in the claims system.
2. Lodge claims with insurers/underwriters, tracking claim numbers and key dates.
3. Maintain a live claims diary, monitoring follow-ups, documentation and next actions.
4. Coordinate collection of supporting documentation from clients, repairers, assessors, etc.
5. Prepare draft internal claims summaries for the Australian claims handler/broker to review.
6. Maintain a high standard of record keeping for potential disputes, complaints or reviews.
Compliance Administration
1. Maintain and update compliance registers (e.g. incidents, breaches, complaints, training/CPD, delegated authority activities).
2. Assist in sampling and checking files for required documentation and notes, under direction of the Australian team.
3. Track and record staff training/completion of mandatory modules and CPD where required.
4. Assist with compiling information for AFSL/compliance reporting, including periodic internal compliance reports.
5. Help prepare documentation and packs for audits, regulator inquiries or insurer reviews (particularly around binder and delegated authority activity).
6. Ensure all compliance-related documentation is stored in the correct systems and is easily retrievable.
Risk, Compliance & Quality
1. Follow documented claims and compliance procedures at all times.
2. Escalate any potential breaches, delays or client-risk issues to the Australian Responsible Manager or designated contact.
3. Support continuous improvement by flagging recurring issues and assisting with basic root cause documentation.
Requirements
Experience & Skills
1. 3–5+ years’ experience in claims handling/claims admin and/or compliance admin in general insurance or financial services.
2. Strong grasp of process, documentation, and the importance of timelines and file integrity.
3. High level of written English and ability to summarise information clearly.
4. Strong problem-solving, follow-through, and professional maturity.
5. Comfortable dealing with sensitive, confidential and regulatory information.
