United States onlyAbout Intent HQ
Recognised by the Financial Times as one of the FT1000 Fast Growing Companies in Europe (2022–2024), and winners of both Analytics Company of the Year 2025 and AI Company of the Year 2024 at the British Data Awards, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science. Backed by strong investors and trusted by a blue-chip international enterprise customer base, our mission is to become the world’s preeminent Customer Intent Engine by combining privacy-first signal intelligence, proprietary behavioural AI/ML analytics, and uniquely accessible enterprise insights into a single platform that enables organisations to build more genuine, sustainable, and profitable relationships with customers.
We began by solving complex challenges for clients in the telecommunications sector, including Verizon, O2, and Orange, and have since expanded into Financial Services, Retail, and Social Media, with clients such as HB Reavis and Zurich Group. Our clients typically manage tens of millions of customers and process billions of interactions daily. Our platform is purpose-built to handle data at this enormous scale efficiently, delivering tangible results—one client achieved £26m in incremental revenue through our solutions.
What sets us apart is our focus on deep customer interaction data, doing the hard, specialised work so our clients can focus on applying insight to their business strategies.
Today, Intent HQ is home to an exciting, diverse, and fast-growing team of 100+ people across London, Barcelona, Lisbon, Tel Aviv, New York, South Africa & India collectively speaking over 15 languages.
Awards & Recognition:
Analytics Company of the Year 2025 – British Data Awards
AI Company of the Year 2024 – British Data Awards
FT1000 Europe’s Fastest Growing Companies 2022–2024 – Financial Times & Statista
Top 100 Edge Computing Company 2024 – STL Partners
Why Join Us:
Exciting Work Environment: Work on cutting-edge technology at the intersection of AI and data analytics.
Impactful Role: First of it's kind role in South Africa for Intent HQ!
Growth Opportunities: Advance your career in a fast-paced, innovative industry.
The Opportunity:
We are seeking an experienced Senior Programme Manager based in South Africa
(Johannesburg preferred) on a 12-month fixed-term contract (FTC), with the possibility of extension, subject to business needs. This role will initially be responsible for leading the delivery of a large and complex programme for the region’s biggest telco, followed by other major projects and programmes as deals are won.
This is a high-profile position requiring exceptional programme leadership and stakeholder management; therefore, the successful candidate must be able to operate with a high degree of independence, accountability and confidence in navigating senior client stakeholders, as well as exceptional core programme management skills.
What will you do:
•Lead the end-to-end delivery of a large and complex programme, ensuring successful outcomes against agreed objectives, timelines and budgets
•Act as the primary point of contact for senior client stakeholders, building trusted
relationships and managing expectations across executive, operational and technical
levels
•Engage and manage relationships with internal teams and external partners, ensuring clear communication and alignment of expectations
•Operate autonomously in a regional context, coordinating with global Intent HQ delivery teams to ensure alignment and seamless execution
•Allocate and manage resources effectively, balancing project needs with available capacity, and ensuring optimal utilisation of team members
•Identify, assess, and mitigate programme risks, issues and dependencies across
multiple workstreams, implementing contingency plans as necessary to ensure project continuity and success
•Develop and manage project budgets, tracking expenditures and ensuring projects are delivered within financial constraints
•Ensure governance, reporting and decision-making processes are effective and
transparent for both client and Intent HQ stakeholders, providing insights into project progress and challenges
•Lead, mentor, and develop delivery teams, fostering a culture of continuous
improvement, collaboration, accountability, and high performance
•Support the growth of Intent HQ in the region through professional representation and client engagement.
What We’re Looking For:
•10+ years’ proven experience in programme and project management within large scale, complex technology or data-driven transformations
•Exceptional stakeholder management skills, with a track record of building trust with C- level and senior executives
•Highly self-motivated, resilient and able to operate independently with minimal oversight
•Demonstrable experience in multi-region delivery and working across distributed teams
•Deep understanding of programme governance, commercial management, and risk/issue management
•Strong analytical and problem-solving skills, with a structured approach to delivery and
strategic mindset
•Bachelor’s degree in Business, Information Technology, Project Management, or a related field
•Relevant programme management certifications (e.g. MSP, PMP, PRINCE2) are desirable
•Strong background in AI domain and the telecommunications sector is preferred
Diversity & Inclusion
Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all. Our diversity and inclusion efforts have been recognised with us winning two consecutive Women in Tech UK Awards, under the Best Tech Employer (51-149 Employees)’ category & being shortlisted for the Best Employer for Parental Support award - an achievement we are very proud of. This year in 2024 we have been nominated again for the Best Tech Employer and our in house recruiter has been shortlisted for the Best In house Recruiter award!
Our Culture
Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.
Benefits
