Senior Program Manager

Job Summary

Job Description

Key Responsibilities

Program Ownership and Delivery

• Own the full program lifecycle - from kickoff and planning through phased rollout, go-live, and post-deployment stabilization - across a global enterprise client's physical security technology estate
• Develop and maintain an integrated master program plan encompassing timelines, milestones, resource allocation, and budget tracking across all active workstreams and geographic deployment phases
• Maintain a continuous program health view, proactively identifying cross-workstream interdependencies, scope risks, and schedule conflicts before they affect delivery velocity
• Ensure all projects are delivered on time, within scope, and within budget, with clear accountability at every level of execution
• Conduct structured post-mortems and capture lessons learned to drive repeatable improvement across the program and the broader professional services organization

Team Leadership and PMO Development

• Lead, direct, and develop a team of Junior Project Managers, establishing consistent delivery standards, accountability structures, and coaching cadences
• Remove blockers, manage dependencies, and elevate team performance across all concurrent delivery activities
• Contribute to the build-out and continuous refinement of PMO frameworks, delivery templates, and operational playbooks suited to large-scale, multi-site enterprise deployments
• Champion knowledge transfer and mentorship to grow the next tier of program delivery talent within the organization

Client and Stakeholder Engagement

• Act as the executive-level program interface for the client, building trusted relationships with VP and C-suite stakeholders across operations, IT, facilities, and corporate security functions
• Lead structured governance touchpoints - including weekly status reviews, monthly program health reports, and quarterly executive briefings - ensuring clear, proactive communication on progress, risk, and decisions needed
• Facilitate change management activities to drive stakeholder alignment and technology adoption across distributed locations and regional teams
• Identify and surface expansion opportunities within the account and engage Sales to evaluate commercial growth potential
• Manage and resolve program-level escalations with urgency, coordinating across internal engineering, product, and deployment teams to maintain program continuity
• Travel periodically to client sites for key milestones, regional rollouts, and critical go-live events (estimated 20-30%)

Risk and Issue Management

• Anticipate and proactively manage risks, blockers, and dependencies - not reactively, but as a standing program discipline
• Escalate critical issues rapidly to executive leadership with clear problem framing and recommended resolution paths
• Manage scope, timeline, and budget changes through disciplined change control processes in collaboration with senior leadership and client stakeholders
• Develop and maintain living risk registers, issue logs, and mitigation plans as core program governance artifacts

Operational Excellence and Reporting

• Establish and enforce program governance structures, reporting cadences, and KPIs that provide real-time visibility into delivery health across all workstreams
• Produce and maintain high-quality program documentation including roadmaps, RAID logs, executive status decks, and deployment runbooks
• Leverage Salesforce and project management tool to track program activities, resource utilization, and financial performance
• Drive continuous improvement in delivery efficiency - shortening ramp times, reducing rework, and improving repeatable deployment outcomes across rollout phases
• Develop a working knowledge of the physical security product suite (access control, VMS, integrated platforms) sufficient to guide deployment teams and credibly advise client stakeholders

Required Qualifications

• 8+ years of progressive Program Management experience in enterprise software, SaaS, or technology deployment environments
• Demonstrated experience managing complex, multi-workstream programs for large enterprise or Fortune 500 clients
• Proven track record leading and developing teams of Project Managers and cross-functional contributors
• Strong executive presence with ability to communicate clearly and drive decisions at all organizational levels, including C-suite
• Exceptional organizational and prioritization skills with the ability to manage a portfolio of concurrent projects across time zones and geographies
• Experience managing program-level budgets, financials, and resource forecasting
• Strong proficiency with Salesforce and project/program management tools (e.g., Smartsheet, MS Project, Jira, or equivalent)
• Demonstrated ability to operate autonomously in ambiguous, fast-moving environments while staying aligned with organizational goals

Preferred Qualifications

• PMP, PgMP, or equivalent formal certification
• Experience delivering physical security technology solutions - including access control, video surveillance (VMS), or integrated security platforms - in a professional services or systems integration context
• Experience managing large-scale deployments across distributed, multi-site, or multi-region enterprise environments; experience in retail, hospitality, healthcare, or similarly complex consumer-facing industries is a strong plus
• Familiarity with physical security software platforms (e.g., access control management, video intelligence systems)
• Background in building or scaling PMO frameworks within a professional services organization
• Experience contributing to pre-sales efforts, including SOW development, scope estimation, or solution scoping for enterprise accounts
• Bachelor's degree in Business, Technology, Engineering, or a related discipline

Worker Type

Number of Openings Available