United States onlyInnovaccer is seeking a senior healthcare leader to serve as Managing Director of Customer Success for our Government & Public Sector market. Reporting to the Market President, this individual will be the day-to-day senior face of Innovaccer to our government program clients - building trusted relationships with agency and program leadership, driving measurable outcomes, and ensuring successful delivery across a complex and high-visibility portfolio.
Requirements
- 15+ years of experience in government health programs, managed care, or healthcare technology, with significant experience serving Medicaid, Medicare, CMS, or state and federal government health agencies.
- Proven track record of managing and growing complex, multi-stakeholder government accounts; comfortable navigating procurement cycles, regulatory requirements, and agency politics.
- Experience leading and developing a team of customer success or account management professionals in a healthcare technology or services environment.
- Deep understanding of Medicaid managed care, Medicare Advantage, CMS program requirements, value-based care, and population health management as it applies to government programs.
- Strong credibility with government program directors and agency executives; able to translate technology capabilities into program impact, compliance outcomes, and population health results.
- Demonstrated ability to own and deliver on retention and growth metrics (CARR, ARR, churn, NPS, CSAT) in a customer success or account leadership role.
- Exceptional communication and executive presence; equally comfortable in a state agency briefing room and an internal product roadmap discussion.
- Strong collaborator across matrixed internal teams including Sales, Product, Marketing, Delivery, and Engineering.
- Ability to manage through influence in complex, cross-functional environments.
Benefits
- Generous Paid Time Off
- Best-in-Class Parental Leave
- Recognition & Rewards
- Comprehensive Insurance Coverage
