Application/ Customer Support Engineer

Inivos is looking for a proactive Application Support Engineer to monitor production systems, identify issues, and collaborate with stakeholders to apply solutions. The role involves incident and problem management, customer communication, and knowledge base creation.

Requirements

• HND/ Degree in computing or in a relevant discipline
• 3+ years of hands-on experience in a similar position
• Database application development in Microsoft platform and working knowledge of SQL & MS Excel
• Display strong customer service focus and the ability to deliver quality support
• Be proactive in approach as well, possessing logic and problem-solving ability
• Solid communication skills and customer-focused attitude
• Be open to work OOBH on request
• Availability to work Australian business hours or working hours suitable to cover support requirements
• Ability to effectively switch between different work priorities
• Ability to work in a fast-paced customer-centric environment and deliver immediate value
• Exceptional attention-to-detail and a drive to achieve results

Benefits

• Competitive compensation
• Recognition & appreciation
• Training & certifications funded
• International exposure
• Open work culture
• Recreational activities and events
• Medical & Insurance upon confirmation