ServiceNow Technical Consultant ( SPM Module)

Global Tooling & Automation is an international Inetum entity. Our objective is to build and ensure the proper functioning of solutions for Inetum delivery and to guarantee the expected level of quality.

The Position:

• You will be fully integrated into the Global Tooling & Automation entity, especially into the ServiceNow team.

The mission:

• We are looking for a skilled and motivated Technical Consultant – ServiceNow, with a strong focus on the Service Portfolio Management (SPM) module.
• You will play a key role in configuring, customizing, and optimizing the ServiceNow platform to support project and portfolio management, demand planning, resource allocation, and financial tracking – ensuring alignment with business goals and industry best practices.

Key Responsibilities

• Collaborate with business stakeholders to understand needs and translate them into clear technical specifications.
• Configure and customize Project Portfolio Management, Demand Management, Resource Management, Agile Development, and Financial Planning within ServiceNow.
• Develop automated workflows, dashboards, and scripts to improve process efficiency and portfolio visibility.
• Ensure solutions are aligned with ServiceNow development standards and internal governance policies.
• Support integration of SPM with other modules (ITSM, APM, CMDB) and third-party tools.
• Provide training and guidance to internal teams to improve their understanding and use of the SPM module.
• Stay up to date with the latest ServiceNow features and best practices, especially in the SPM space, and apply them effectively.
• Analyze issues and provide robust, scalable solutions to ensure optimal system performance and user experience.

Profile

• Bachelor’s degree in IT, Computer Science, or a related field.
• Minimum 2 years of hands-on experience working with the ServiceNow SPM (or module.
• Strong understanding of ServiceNow architecture, scripting (JavaScript), and development best practices.
• Experience working in infrastructure services or IT business management environments.
• Familiarity with Windows/Linux systems, SQL, and general database technologies.

Benefits:

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical subscription
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings

Our Mission Statement

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.

Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.

For more information, visit: www.inetum.com.