TOC Network Engineer, Cingularity

Who We Are

This role is being hired into Cingularity a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Please follow this link to understand more about Cingularity’s work: https://cingularity.tv/what-we-do/ IMG acquired Cingularity in September 2022 to provide the expertise to guide IMG’s remote production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Working Conditions

• Permanent, London - Hanbury St, Spitalfields
• Shift Work Patterns, including weekend work

What You'll Do

To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.

Key Responsibilities

Operational Support Team Contribution

• Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport-Stream Probes).
• Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
• Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
• Review, process, and monitor planned work activities, ensuring minimal disruption to live services.

Service Solution Delivery

• Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
• Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
• Proactively identify and address potential issues before they impact service delivery.
• Completing service bookings, including provisioning of occasional use services.

Technical Execution Incident Management

• Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
• Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
• Assist in the development and maintenance of incident management and disaster recovery plans.
• Contribute to Lessons Learnt and Incident Reports for clients.

Process Optimisation Documentation

• Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures.
• Maintain accurate records of network configurations, service documentation, and incident logs.
• Ensure that you follow the change management process.

Technology Implementation Support

• Assist in the implementation of bespoke customer solutions, working alongside project management.
• This includes:
• Device configuration and testing.
• Network and service documentation.
• Installation and commissioning.
• Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks.
• Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers.
• Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities.

You Have These

Essential

• Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge.
• Strong knowledge of Broadcast environments and workflows.
• Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers.
• In-depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast.
• Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets.
• Excellent interpersonal, written, and oral communication skills.
• Proven record of providing an exceptional customer experience.
• Excellent attention to detail and the ability to remain focused under pressure.
• Proven analytical and problem-solving skills.
• The ability to follow and develop operational processes to a high standard.
• Drive to build their knowledge and skills on existing and emerging technologies.
• Self-motivated and organised individual.
• Flexibility to work unsociable hours as required to cover sporting events.

Advantageous

• Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous.
• Experience with standard routing protocols such as OSPF and BGP.
• Experience in video and audio encoding technologies and parameters.
• Knowledge of fibre optical technologies with experience in deployments and troubleshooting.
• Proficient in Windows and Linux operating systems.
• Added MacOS.
• Experience with booking systems and/or automation systems.
• A degree in engineering, telecommunications, or a related field.
• Python scripting experience.

Unusual Challenges

• International travel will be required at least once a year to support our global team.
• The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences.
• Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern.
• Engineers do not work hours between 00:00 and 07:00.

TKO EEO Statement

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.