Director, Commercial Technology (Salesforce)

We are seeking a hands-on Director of Commercial Technology (Salesforce) to lead, build, and own the day-to-day execution of our Salesforce ecosystem. This role oversees architects, developers, administrators, product managers, analysts, and contractors responsible for delivering scalable solutions across Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud.

Requirements

• Lead, mentor, and develop a team of Salesforce architects, developers, administrators, product managers, analysts, and contractors.
• Provide coaching, performance feedback, and career development planning.
• Establish clear roles, accountability, and delivery standards across the team.
• Build a culture of ownership, excellence, and continuous improvement.
• Manage contractor scope, budgets, and delivery outcomes.
• Actively contributes to solution design, architecture reviews, and complex system decisions.
• Guide teams to execute configuration, customization, integrations, and automation strategies.
• Troubleshoot escalated technical issues and remove delivery roadblocks.
• Oversee sprint planning, backlog prioritization, and release management.
• Ensure high-quality documentation, testing, QA processes, and DevOps practices.
• Rebuild and optimize end-to-end lead-to-revenue processes, including: lead capture and routing, opportunity management, campaign tracking and attribution, customer onboarding and service workflows, enable new product launches with scalable workflows and system enhancements.
• Drive automation to reduce manual effort and increase GTM efficiency.
• Improve data quality, reporting reliability, and system adoption.
• Lead integrations between Salesforce and product platforms, e-commerce systems, ERP/order management systems, marketing automation tools, and data platforms and warehouses.

Benefits

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program