Functional Consultant/Solution Architect - Retail

About Illumina Technology Solutions, LLC

At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com

About the Role

We are seeking an experienced Functional Consultant / Solution Architect – Retail & eCommerce to join our team The ideal candidate will have extensive experience in Microsoft Dynamics 365 Commerce (Retail & POS), business process optimization, and end-to-end solution design, along with eCommerce expertise

Job Type: Full-Time

Essential Functions 

• Lead end-to-end implementations of D365 Commerce, ensuring alignment with business objectives and industry best practices
• Engage with business stakeholders to gather, analyze, and document requirements for Retail, POS, eCommerce, and omnichannel operations
• Design and configure D365 Retail & Commerce functionalities, including pricing, promotions, loyalty programs, inventory management, and order fulfillment
• Define and implement business process improvements for store operations, customer engagement, and omnichannel retail strategies
• Work closely with technical teams to develop integrations with ERP, payment gateways, eCommerce platforms, and external applications
• Provide functional leadership, guiding teams through solution design, system configuration, and data migration
• Ensure compliance with industry standards, security best practices, and Microsoft guidelines
• Conduct user training, workshops, and UAT sessions to ensure seamless system adoption
• Troubleshoot business process challenges, recommending solutions to improve efficiency and performance
• Stay updated on Microsoft’s latest feature releases, industry trends, and retail best practices
• Support store setup, store migrations, and post-implementation hyper care
• Work with global teams, guiding them on issue resolution and best practices
• Create end-user documentation and onboarding plans for new retail and eCommerce solutions

Required Qualifications

• Bachelor’s degree in Computer Science or equivalent
• 10-12 years of experience as a Functional Consultant in Dynamics 365 / Dynamics AX Retail module, with at least 3 years of expertise in Dynamics 365 Commerce
• Must have performed at least two full lifecycle implementations of D365 Commerce / AX 2012 Retail implementations
• Hands-on experience in the Retail, Commerce, and eCommerce industry, with a strong understanding of ERP system value flows
• Expertise in POS solutions, eCommerce, omnichannel commerce, order management, and customer experience optimization
• Hands-on experience with Retail Server, Commerce Scale Unit (CSU), and Retail SDK
• Deep understanding of inventory management, pricing, promotions, and loyalty programs
• Proven ability to design, configure, and optimize D365 Retail modules for large-scale enterprises
• Experience integrating D365 Commerce with ERP, payment gateways, tax ISVs, and third-party applications
• Strong stakeholder management, problem-solving, and communication skills
• Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate certification preferred
• Experience in retail, eCommerce, or omnichannel industries is a plus
• Strong experience in client interactions with the ability to set and manage stakeholder expectations

Additional Information

•  Knowledge on Azure and SQL  
• Knowledge on integration with other ERP / business systems 
• Knowledge on Project Management methodologies

We are an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.