United States onlyResponsible for coordinating and scheduling patients for services at various ophthalmology and optometry practices in a timely, professional, and courteous manner using scripting and the scheduling guidelines established by the practices.
Essential Functions
Receive patient calls in a high-volume call center environment and is responsible for scheduling the patient with the correct type of provider
Utilize various systems to determine appointment availability and schedule the appropriate appointment
Collects all relevant patient demographic information including insurance coverage, patient medical history, etc.
Educate patients on referral process and arrange for any diagnostic testing.
Leverage fundamental understanding of the treatment protocols and specialty providers involved in managing diseases of the eye and vision care
Maintain patient confidentiality
Take on any other responsibilities assigned by the manager
RequirementsJob Specifications
Typically has the following skills or abilities:
2 years of experience in Healthcare, or a related field
Strong customer orientation and servicing skills
Consistently displays professionalism and positive rapport with fellow employees
Demonstrate initiative in accomplishing department and company-wide goals
Excellent communication skills with patients over the phone in an energetic and empathetic manner
Ability to work in a fast-paced environment, with the ability to handle multiple tasks simultaneously
