United States onlyFederal Technical Account Manager at iboss, a cloud security company. The role involves building long-term strategic relationships with customers and partners, ensuring customer desired outcomes, and providing technical customer advocacy.
Requirements
- 4-year college degree in a technical field
- 5+ years of experience in a related function
- Direct customer advocacy and engagement experience in post-sales or professional services functions
- Security clearance
- Previous experience supporting federal customers
- Previous technical support experience
- Previous sales engineering or technical support experience
- Outgoing personality and comfortable speaking to customers
- Excellent communication skills both verbal and written
- Experience designing and supporting multilayer IP networks; routing and switching
- Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
- Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
- Experience managing Windows Server or Red Hat Linux server environments
- Experience managing large (>1k seat) Windows and Mac workstation deployments
- Experience managing DNS; Microsoft or Bind
- Experience with acquiring and analyzing packet captures
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401K plan
- Unlimited PTO
- Company paid holidays
