Philippines onlyLooking for a Level 2/Level 3 Engineer with strong MSP help desk experience to provide technical support to end users in an MSP environment. Responsibilities include troubleshooting, customer service, and administration of Microsoft 365 services, Windows desktop operating systems, and networking issues. Experience with Autotask ticketing system and RMM tools is essential.
Requirements
- Strong spoken English (near-native/neutral accent)
- Minimum 2 years of solid MSP help desk experience
- Hands-on experience with Windows Server, Microsoft 365, and Autotask
- Outstanding End user support and confident telephone manner
- Microsoft 365 Administration and Support experience
- Good understanding of Networking Technologies (DHCP/DNS/LAN/WLAN/WAN)
- Business Application Support experience
- Peripheral troubleshooting (printers/scanners/cameras)
- Experience with ticketing systems (ConnectWise Manage desirable)
- Experience with Backup Technologies (Datto/StorageCraft desirable)
- Experience with Antivirus/XDR Technologies (bitdefender desirable)
- Server support experience would be considerably advantageous
- Fortinet firewall experience especially on setup
Benefits
- Competitive compensation range: $1,700 AUD / Monthly
