Field Service Engineer II (MAD-RP-ID)

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

POSITION:Field Service Engineer II

DIVISION: Metrology and Analysis Systems Division (MAD)

COMPANY: Hitachi High-Tech America, Inc. (“HTA”)

TRAVEL: Up to 25% (domestically and internationally)

REMOTE WORK: Customer Remote (+50% Onsite) – Onsite 90% / Remote 10%

EXPECTED PAY RANGE: $26.27 - $36.13 hourly

This pay range is for the position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

In this developmental position, the Field Service Engineer II (FSE) is spending a large portion of their time training under close supervision. The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks. The FSE learns the hookup process for specific tools as well as their basic operation. Continued training programs are given to develop specific instrument skills, knowledge, and service techniques. The FSE is interfacing with customers and developing relationships with co-workers and managers.

PRIMARY RESPONSIBILITIES

• Complete assigned On the Job Training (OJT) with the goal of instrument certification
• Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure
• Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
• Maintain appropriate records of all work performed and training received
• Complete departmental and customer paperwork timely and with high quality
• Complete assigned formal training with a grade of 75% or higher on all tests
• Comply and adhere to company policies
• Portray professionalism and pride in appearance while conforming to policy
• Provide a positive attitude to all employees and customers
• Other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

• BS degree in Engineering (or related field) or equivalent combination of education and experience
• Must have and retain valid driver’s license in resident State and have your vehicle insured at all times

EXPERIENCE and TRAVEL REQUIREMENTS

• Two (2) years’ experience using digital volt meters, oscilloscopes, hand tools, and computers
• Must be eligible for and receive company credit card
• Willingness to relocate and/or travel
• Up to 25% travel (both internationally and domestically)

SKILLS and ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

• Ability to effectively communicate information to customers and management regarding service activities and schedules
• Ability to follow precise instruction
• Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
• Ability to install and qualify a system
• Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation
• Knowledge of analog and digital circuitry
• Ability to read blueprints and electrical schematics
• Basic knowledge and understanding of physics and chemistry
• Demonstrate strong work ethic
• Demonstrate strong verbal and written communication skills with people at all levels within the organization and outside of the company
• Ability to drive an automobile
• Ability to see small objects within a confined area
• Ability to identify and distinguish color-codes
• Ability to quickly transport from location to location (i.e., air, car, etc.)
• Ability to transport parts and toolbox from car to equipment site
• Ability to lift up to 50 lbs.
• Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type item
• Ability to hear audible noises
• Must comply with all corporate safety requirements and directives
• Expected to use PPE when required
• Follow all equipment-specific safety protocols

Equal Opportunity Employer (EOE)

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com