HIGroup Product Manager - SaaS and Monetisation
HighLevel is an all-in-one marketing platform empowering agencies with the tools required to thrive in a competitive digital landscape.
Our PeopleWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our ImpactAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the RoleWe are looking for a seasoned Group Product Manager – Wallet, Billing & Monetisation to lead strategy and execution across our core monetisation and billing infrastructure. You’ll manage a team of PMs and own systems critical to HighLevel’s revenue engine — including wallet balances, prepaid/postpaid flows, SaaS feature activation, and billing APIs.Type: Full Time (Remote in India)
What You’ll Own- Wallet System: Real-time balance tracking, ledger integrity, credit/debit flows, recharge UX, etc.- Billing Infrastructure: Invoicing, transaction logs, taxation, currency and multi-entity billing compliance.- SaaS Monetisation: Packaging, upsell motion, onboarding and activation experience for SaaS features and Add-Ons.- Admin Experience: Simplified billing settings and intuitive admin flows for activating and managing monetised features.- Product Metrics: Instrumentation, experimentation, and success metrics tracking.
Responsibilities- Define and drive the product strategy for wallet, billing systems, and SaaS monetisation.- Lead a team of PMs responsible for execution across wallet, billing, and admin monetisation UX.- Collaborate with engineering, design, GTM, support, and legal to ship compliant, scalable systems.- Partner with GTM and finance teams to align monetisation levers with revenue goals.- Ensure the scalability and extensibility of the platform to support internationalisation and advanced billing use cases.- Enable instrumentation and dashboards to monitor adoption, usage, and revenue impact.- Drive cross-functional alignment, build shared vision and clarity across stakeholders.
You’ll Thrive Here If You- Have 7+ years of product management experience, including 3+ years leading PMs.- Have built or scaled billing/wallet platforms or payment integrations.- Understand prepaid/postpaid billing, wallet ledgers, and monetisation best practices.- Are confident in owning monetisation for a high-scale SaaS or PLG product.- Love solving user pain with systems-level thinking and scalable solutions.- Are a strong communicator who inspires clarity and alignment across teams.
What You Bring- Strategic Thinking: You know how to drive roadmap decisions that align user value with business growth.- Leadership & Collaboration: You bring clarity, alignment, and energy while leading teams and cross-functional stakeholders.- User-Centric Mindset: You empathise with agency admins and want to make their monetisation workflows seamless.- Analytical Rigour: You use metrics and experimentation to guide decisions and iterate quickly.- Bias for Action: You operate with urgency, adapt rapidly, and navigate ambiguity with confidence.- Communication Excellence: You simplify complexity and speak clearly to both technical and non-technical audiences.
Bonus Points- Experience with platforms like Stripe, Chargebee, Recurly, or other billing APIs.- Background in PLG SaaS or white-labeled platforms.- Exposure to international wallets, tax engines, or FX handling.- Experience launching revenue expansion features (e.g., usage-based pricing, bundles).
Why You’ll Love Working at HighLevel- Collaborative, driven, and remote-first culture.- Empowered to take ownership and drive outcomes.- Fast-paced environment where experimentation is encouraged.- Work on a product that powers real revenue growth for 2M+ businesses.- Be a key part of scaling one of the fastest-growing SaaS platforms globally.Equal Employment Opportunity InformationThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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Job type
Full Time
Experience level
Senior
Manager
Location requirements
Hiring timezones
India +/- 0 hoursAbout HighLevel
Learn more about HighLevel and their company culture.
HighLevel is not just another software; it is the first-ever all-in-one sales and marketing platform designed specifically with agencies in mind. Our customers face the ongoing challenge of managing multiple marketing tools, which is why we have consolidated all essential functionalities into one robust platform. By using HighLevel, agencies can streamline their operations, save time, and reduce costs. We provide them with the capability to automate client communications, capture leads effectively, and nurture prospects until they become loyal customers.
With over 60,000 customers and more than 1.4 million businesses utilizing our services, HighLevel has proven to be a game-changer in the digital marketing space. We empower agencies to white-label our platform and offer beloved tools like CRM, email marketing, SMS automation, and funnel building as their own. These services not only help them enhance client retention but also enable them to grow their business exponentially. Our commitment to providing exceptional customer support ensures that agencies feel supported in their journey to achieving marketing excellence.
HIHighLevel
Company size
1001-5000 employees
Founded in
2018
Chief executive officer
Shaun Clark
Markets
Employees live in
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