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Manager Operations & Client Relations

High Street Resources
Pakistan only

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Job Summary:

To own client relationships end-to-end, coordinate the internal team of bookkeepers and analysts, and ensure financial deliverables are accurate, timely, and client-ready. This is a leadership role at the intersection of client success, financial management, and operational excellence.

Key Responsibilities:

  • Serve as the primary client liaison, managing expectations, relationship health, and proactive risk escalation.
  • Represent the company professionally in all client and external forums.
  • Oversee monthly/quarterly financial close and the production of accurate, audit-ready financial statements (P&L, Balance Sheet, Cash Flow).
  • Perform Quality Control (QC) on all bookkeeping outputs and ensure the on-time delivery of polished, executive-level management reports.
  • Lead and coordinate the internal bookkeeping and analyst teams, running standups and balancing workloads.
  • Develop, manage, and maintain project plans, tasks, and SLA trackers to ensure accountability and deadline adherence.
  • Drive operational excellence by mapping and refining core processes (intake to reporting).
  • Identify, document (SOPs), and implement automation and technology solutions to enhance efficiency and minimize errors.

Requirements

Experience:

  • 5+ years of experience in bookkeeping, finance, or operations, including team management.
  • Demonstrated success managing client relationships and delivering financial services.
  • Extremely proficient with technology and digital tools - must be able to learn, adopt, and optimize software platforms quickly.
  • Proficiency in QuickBooks Online is required; experience with Float, Payworks, G-Suite/Google Workspace, and project management software (e.g., Asana, Trello, ClickUp, Monday.com) is a strong asset.
  • Exceptional communication and client-facing skills.
  • Strong leadership and team management capabilities.
  • Highly organized with proven project management experience.
  • Analytical thinker with strong problem-solving skills.

Education:

  • MBA or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Benefits

Market Competitive Salary

Work from anywhere

Standard EST Working Hours

Interested candidates can apply through the following:

ayesha@highstreetresources.com

www.highstreetresources.com

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Pakistan +/- 0 hours

About High Street Resources

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High Street Resources

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High Street Resources hiring Manager Operations & Client Relations • Remote (Work from Home) | Himalayas