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Hewlett Packard EnterpriseHE

HPC & AI – Senior Software Engineering Resolution Engineer

Hewlett Packard Enterprise (HPE) is an American multinational information technology company focused on enterprise solutions, including servers, storage, networking, containerization software, and consulting services. They aim to help customers accelerate business outcomes by unlocking value from all of their data, everywhere, from edge to cloud.

Hewlett Packard Enterprise

Employee count: 5000+

United Kingdom only

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HPE is looking for a senior-level Software Engineering Resolution Engineer to join our Level 3 global service HPC team. The role involves providing support for high performance computing cluster management on a variety of supercomputer and cluster-based products, analyzing Linux and performance issues, and facilitating high-quality communication with customers.

Requirements

  • Provide technical support for customer reported issues escalated to level 3 support.
  • Analyze, troubleshoot, reproduce, isolate, escalate, and resolve issues.
  • Facilitate high quality communication with customers.
  • Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Development.
  • Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.
  • Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution.
  • Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for moderately- complex products.
  • Provides guidance and mentoring to less- experienced staff members.
  • Test and provide new system software updates and documentation via customer portal.
  • Document and communicate throughout the whole process of working on an issue until closure.

Benefits

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Hewlett Packard Enterprise

Learn more about Hewlett Packard Enterprise and their company culture.

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Hewlett Packard Enterprise (HPE) is a global, edge-to-cloud company that helps organizations accelerate outcomes by unlocking value from all of their data, everywhere. Customers face significant challenges in managing and leveraging the vast amounts of data generated across their distributed environments, from the edge to the cloud. They need to modernize their IT infrastructure to become more agile, secure, and data-driven. HPE addresses these challenges by delivering unique, open, and intelligent technology solutions as a service. This approach provides a consistent experience across all clouds and edges, enabling customers to develop new business models, create new customer and employee experiences, and increase operational performance.

HPE's portfolio is designed to help customers capture, analyze, and act upon data seamlessly. This includes offerings in cloud services, compute, high-performance computing & artificial intelligence (HPC & AI), intelligent edge, software, and storage. For instance, many enterprises struggle with the complexity and cost of deploying and managing AI workloads. HPE provides solutions like HPE Private Cloud AI, co-engineered with NVIDIA, which offers a turnkey appliance with a full software stack to simplify and accelerate AI adoption. Similarly, customers looking to optimize their IT infrastructure and transition to hybrid cloud environments can leverage HPE GreenLake, which delivers IT as a service, offering flexibility and control over costs. By focusing on these customer needs, HPE empowers businesses to innovate faster, operate more efficiently, and unlock new opportunities from their data, ultimately driving their digital transformation journeys.

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Hewlett Packard Enterprise

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