HelpSquad, LLC

HelpSquad exists to give healthcare providers more time for patient care by taking on the administrative work that pulls clinicians away from the exam room. The company builds managed virtual medical assistant teams that handle scheduling, patient intake, insurance verification, prior authorization, medical billing, claims processing, denial management, after-hours coverage, telehealth coordination, and medical scribing. Support is tailored to each client’s workflow, and teams can work directly in clients’ existing EHRs, billing platforms, and practice-management systems.

Founded in 2015 and managed from Doylestown, Pennsylvania, HelpSquad combines US-based account management and clinical oversight with a global delivery network spanning six hubs, including operations in the Philippines and South Africa. Its healthcare services are designed around HIPAA compliance, including company-level Business Associate Agreements, HIPAA-certified virtual assistants, secure virtual desktops, role-based access, and prohibitions on copying, pasting, or downloading protected health information. The company also provides managed call-center, live-chat, customer-support, knowledge-base, and white-label BPO services for organizations beyond healthcare.