General Manager

About Northeast Traffic Control Services

Northeast Traffic Control Services is part of the Helix Traffic Solutions network and delivers expert traffic management services across the region. With a strong focus on safety and efficiency, Northeast Traffic partners closely with Departments of Transportation to design and execute well-managed traffic plans. Our work includes overseeing lane closures, flagging operations, custom signage, and equipment rentals for construction zones—all in service of protecting both workers and the traveling public.

As a growing leader in the traffic management industry, we are committed to operational excellence, teamwork, and creating safe, well-coordinated environments for infrastructure projects.

Position Summary

The General Manager is responsible for the overall leadership, strategic direction, and operational excellence of the division. This role oversees all aspects of division operations including financial performance, strategic planning, team development, and ensuring alignment with Helix Traffic Solutions' corporate objectives. The General Manager serves as the senior leader for the division, driving growth, profitability, and operational efficiency while fostering a culture of safety, excellence, and continuous improvement.

Essential Functions

Strategic Leadership and Planning

• Develop and execute comprehensive strategic plans that align with Helix Traffic Solutions' corporate objectives and market opportunities
• Lead the development of annual division budgets and business plans to achieve financial and operational targets
• Oversee strategic planning initiatives at the division level, ensuring alignment with overall company direction
• Identify and evaluate new business opportunities, market expansion, and strategic partnerships
• Drive long-term vision and growth strategies for the division

Operational Excellence

• Provide oversight and leadership for all division operations, ensuring efficient and effective service delivery
• Monitor and optimize operational processes to improve quality, efficiency, and customer satisfaction
• Oversee all branch operations within the division, ensuring consistent standards and performance
• Lead process improvement efforts and implementation of best practices across all operational areas
• Ensure compliance with industry standards, regulations, and company policies

Financial Management and Performance

• Develop and manage division budgets, forecasts, and financial plans to achieve profitability targets
• Conduct regular financial reviews and develop strategic planning for cost reduction and revenue optimization
• Monitor key performance indicators and financial metrics to drive business decisions
• Collaborate with corporate finance team on financial reporting, analysis, and strategic initiatives
• Ensure accurate financial controls and accountability across all division operations

Leadership Development and Team Management

• Provide leadership and direction to division leadership team and management staff
• Oversee leadership development programs and implementation to build organizational capability
• Provide constructive and timely performance evaluations for direct reports
• Foster a culture of accountability, continuous improvement, and professional development
• Recruit, develop, and retain top talent to support division growth and success

Departmental Oversight

• Coordinate with corporate HR, Finance, and Safety departments to ensure alignment and consistency in policies and procedures
• Ensure effective communication and collaboration between all departmental functions

Stakeholder Management

• Build and maintain strong relationships with key customers, vendors, and business partners
• Represent the division in corporate meetings, industry events, and community activities
• Collaborate with other division General Managers to share best practices and drive company-wide initiatives
• Serve as primary liaison between division operations and corporate leadership
• Manage escalated customer issues and maintain high levels of customer satisfaction

Business Development and Growth

• Drive revenue growth through new customer acquisition and existing customer expansion
• Develop and maintain strategic partnerships and business relationships
• Monitor market trends and competitive landscape to identify opportunities and threats
• Lead proposal development and pricing strategies for major opportunities
• Support corporate business development initiatives and market expansion efforts

Required Qualifications

Education and Experience

• Bachelor's degree in Business Administration, Engineering, Operations Management, or related field
• Minimum 10-15 years of progressive leadership experience in operations, construction, or related industries
• Minimum 5-7 years of experience in senior management or leadership roles
• Proven track record of managing P&L responsibility and achieving financial targets

Leadership and Management Skills

• Demonstrated ability to lead and inspire large, diverse teams across multiple locations
• Strong strategic thinking and business planning capabilities
• Excellent decision-making skills and ability to manage complex business challenges
• Proven experience in organizational development and change management

Technical and Business Skills

• Strong financial acumen and experience with budget development and financial analysis
• Knowledge of traffic control, construction, or related industry operations
• Proficiency in business software applications and financial reporting systems
• Understanding of regulatory requirements and compliance in construction/traffic control industries

Communication and Interpersonal Skills

• Exceptional written and verbal communication skills
• Strong presentation and public speaking abilities
• Proven ability to build relationships with diverse stakeholders
• Excellent negotiation and conflict resolution skills

Preferred Qualifications

• Experience in the traffic control or construction services industry
• Experience with multi-location operations and geographic expansion
• Knowledge of government contracting and public sector business development

Physical Requirements

• Ability to travel frequently to branch locations and customer sites (up to 50%)
• Prolonged periods sitting in meetings and working on a computer
• Ability to work in various weather conditions when visiting job sites
• Occasional lifting of materials and equipment up to 40 pounds
• Professional office environment with frequent travel to field locations
• Standard business hours with additional time required for evening and weekend business activities
• Exposure to construction and traffic control environments during site visits
• Fast-paced environment requiring ability to manage multiple priorities and deadlines