Philippines onlyHeidi is a healthtech startup on a mission to halve the time it takes to deliver world-class care. As a Customer Support Agent, you'll be on the front line supporting healthcare professionals using AI-powered tools, delivering timely, professional, and reassuring support.
Requirements
- 2+ years' experience in customer support or customer service roles, ideally within SaaS, HealthTech, or other high-trust environments.
- Strong customer empathy and pride in delivering thoughtful, high-quality human support.
- Excellent written and verbal communication skills, with the ability to explain complex or technical topics clearly and empathetically.
- A structured, detail-oriented approach to problem-solving, with sound judgment and high attention to accuracy – particularly in healthcare or regulated contexts.
- Ability to learn technical products and navigate multiple tools and systems (e.g. ticketing platforms).
- Ability to manage multiple conversations and priorities while maintaining quality, composure, and professionalism.
- A collaborative mindset and willingness to share feedback, learn, and continuously improve.
Benefits
- Work from home
- Learn from some of the best engineers and creatives, joining a diverse team
- Rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
- Fast track your startup career if you have an impact quickly
Australia
AF, AU + 32 more