United States onlyTava Health is seeking a Support Operations Manager to lead a high-performing support organization, own day-to-day support operations, and optimize our AI-powered support tools.
Requirements
- 5+ years of experience in customer support, support engineering, or customer operations
- 2+ years in a people management role
- Experience managing and scaling support teams in a fast-growing or startup environment
- Strong comfort with support tooling, AI-driven automation, and operational systems
- Hands-on experience using and administering Zendesk
- Proven ability to handle complex escalations and collaborate cross-functionally
- Data-driven mindset with experience building and using support metrics to guide decisions
- Located in the Salt Lake City area or willing to relocate
Benefits
- Competitive salary
- Stock options
- Free Tava mental health benefit
- Medical and dental insurance
- Monthly HSA contributions
- Generous PTO and paid holidays
- Paid parental leave
- Work from home flexibility
- Weekly team lunches
